Having a Value Focus

We've all been there. It's the end of the day. Your schedule was jam-packed. You crossed 27 things off of your to-do list. And still, you have that nagging feeling that the whole day slipped by before you got the chance to really accomplish anything at all.

Being busy is one thing. Being productive is something else.

On the surface, it can be hard to tell the difference. And that's why it is so easy and tempting to fall into the "busy" trap. In today's workplace, as much as we supposedly revere productivity, "busy" is the badge of honor. Stacks of papers covering a desk, a frazzled dash to the coffee machine, and all those blue streaks of Outlook (un)availability—wow, you are important. It's easy to show how busy you are, but productivity is something much more personal—and much more important.

At the end of the day, it's only productivity that matters. That means you need to be very sure that your time is not only accounted for, but has real value. Nobody cares how many things you crossed off your list. Nobody cares how busy you were last week if key projects are falling through the cracks. Results matter – so think about how you can get the most value out of every day.

Here are some ideas to get you started:

Let some tasks go. If you value your time, you can't spend it doing things that aren't valuable. Take a step back and make sure that even your lowest priority tasks are worth the time and effort you invest in them. Just because they manage to creep onto your to-do list week after week doesn't mean they are a good use of time. If it's an activity you do for someone else, make sure that person still finds it valuable before you spend another second on it. The last thing that you want is to spend time on projects that only shuffle their way through inboxes until they are finally deleted or tucked into some bottomless filing cabinet.

Train someone. Of course, there are plenty of tasks that you'd like to skip permanently, but that isn't always an option. But maybe you can call in for some backup. Are you the only one capable of getting it done? If so, is there someone that you could train to fill the need? Even if you need to invest some time and energy in bringing someone up to speed, you'll thank yourself down the road.

Just remember, when delegating tasks like these, you need to let go of your perfectionism. If you are still fretting about things getting done exactly how you were doing them, then you'll miss out on the point of delegating it out in the first place.

Cancel that meeting. Meetings are important. They allow for the exchange of ideas and play an important role in the dynamics of the workplace. But not all meetings have the same value. With a limited number of hours in the day, you need to pick and choose when a meeting is appropriate and when it isn't. Always think twice before calling a meeting. If you have the flexibility to choose, you should always think twice about agreeing to attend one, too. If you feel like a good deal of your day is wasted by meetings, consider the following:

• Is the meeting simply to exchange information? If so, an e-mail might do the trick just as well, and save everyone a lot of time.
• Is there travel involved? An elevator ride is one thing. Real travel is quite another. Whether the meeting is going to have attendees from across town or across the country, always stop and consider if a conference call might be just as effective. Sometimes the face-to-face is critical. Other times, it just doesn't matter, so you must set boundaries to avoid wasting your time or anyone else's.
• What's your role? Maybe your place could be taken by an assistant who can take good notes. Just make sure that if decisions need to be made, whoever is taking your place is capable of filling in for you. Others will be quickly annoyed if your absence turns into an inconvenience for them.

If you do need to be there personally, find out exactly what is needed of you. If only one item on a two-hour agenda involves you, perhaps you can handle that matter first and leave the meeting early. Spending half of your day in meetings waiting for your agenda item can be a frustrating time-waster.

Revisit your objectives. When was the last time that you reviewed your job description? As time passes, it is easy to drift away from our formal responsibilities and objectives. This can be bad if you're doing work you weren't hired to do, but it can be really bad when it comes time for a performance review. Be aware of what is expected of you and know the criteria on which you are evaluated. Sometimes you'll need to realign the priorities that have been driving your schedule. Sometimes you and your boss might agree that your job description should be adjusted based on your evolving role in the company.

Improve the process. Quite often, the time traps that drive us crazy are really just because it's being done inefficiently. This is particularly true when it comes to repetitive tasks that you've been engaged in for a long time. We get so set in our ways that we don't realize there might be a better way to accomplish a task. If you have a similar report or business letter that needs to be written on a regular basis, come up with a template. If you are regularly overwhelmed by your weekly filing, consider handling paperwork as it comes in, before it piles up. If you're constantly handwriting addresses on envelopes, figure out how to print directly on the envelope or use labels.

The same is true at home. Dinner, laundry, paying bills – developing a system can dramatically reduce the frustration caused by everyday tasks. Even something as simple as a reusable checklist can be enough to keep you moving in the right direction.

Determine the value. Find out exactly what is expected of you. You might be going well above and beyond what is really needed. Perhaps you are preparing an elaborate weekly status report when those that read it are only interested in that chart you always put on page five. If they ignore the rest, just distribute the chart. By getting an idea of what the report is really for, you might turn a two-hour headache into a twenty-minute piece of cake. Perfection has its place, but if the benefits of your work aren't worth your time, you should reconsider what you're doing for the sake of personal productivity.

Make it a productive day! ™

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Laura,

I attended your seminar a while ago...about 1 1/2 years ago and have been trying to get my groove on every since. I must tell you it was very hard breaking old habits and there were times when I thought there was no way. I was one of those folks that killed themselves trying to do everything for everyone yesterday and always with a flurry of paper and stuff. I always thought that's what they needed and required. I was always rushed and drained by the time I got home and my family suffered from my lack of energy. I felt if I didn't do it all now that I would be looked at as not meeting the mark and possibly loose my job to someone that was willing to do it all now. I was determined to change my ways without loosing my customer's confidence in my ability to support them. I was working on average 10 hours a day M-F and whatever other times necessary when the database would have issues.

I started my changes on a small scale first...I asked what time frame the customer would needed things accomplished by instead of assuming they needed it yesterday. I worked with the Change group to come up with a designated amount of time needed to complete a requested change/add or delete and communicated that info out to my customers with the understanding that an emergency would be possible with approval from all the groups. It did take some time to settle in to the new groove and get everyone on board and just like you said there were a few bumps that I didn't foresee, however with my new groove, solving them wasn't nearly as stressful. Anytime a new project would come up I would schedule the tasks with the customer so we both had a schedule to follow that was not so intrusive on our daily duties. I didn't get as much push back as I thought I would I instead got a lot more praise for thinking of their busy schedules. My boss was a little hesitant at first but I promised that all would go well and that the customers wouldn't feel neglected. I've proven it and my boss set me up with a laptop so no more trips to the office at 2:00 am to fix whatever has been broken...Yeah!

The benchmark of success...Over the past 9 months I've not spent more than 8.2 hours average at work on any given M-F and that includes the time for the extra calls regarding those pesky outages in the middle of the night. Being a database administrator and on call 24x7 it was difficult but not impossible to accomplish. I've got my monthly tickler file to help me with prioritization and keeping the stacks off my desk so I'm not distracted. I've learned to use my calendar more efficiently and I must admit folks are receptive to what I can do for them and when instead of me trying to do it all now. I've set up and scheduled tasks and reminders so I'm not so bogged down with trying to keep it all in my head or writing it down on all those little pieces of paper. I've even been able to schedule on-line available training offered by my company for my own self improvement. My family is so much happier as well as me. I've got the time to spend with them doing what we like to do. I'm not missing out on my hubby, children or my new grandchild, and it really shows.

Bottom line: I'm working to live now instead of living to work!

Thanks bunches. It really has been very helpful, and I'm very glad I attended.

Cherie T.
First Data Corp