Laura Stack: The Productivity Pro (R)

Leave the Office Earlier
a news"E"letter from The Productivity Pro - Laura Stack

Number 70 :: March 2005

Home :: Archive

In This Issue ::
Message from Laura:
CONTEST - Puzzled About Productivity?
Feature Article: Productive Teleconferencing: Planning, Process, and Protocol
Time Tips and Traps
Ask the Expert: PDA or not to PDA
Hot Links
Words of Wisdom
Laura in the News
Featured Seminar: Next public Seminar - SAVE the Date!
Where in the World is Laura?
Subscribe
Copyright Information
Contact Laura

In Leave the Office Earlier, Leave the Office EarlierLaura shows you how you CAN get more done than you ever thought possible and still get home to your real life sooner.

The New York Times calls Leave the Office Earlier, "...the best of the bunch."

The Library Journal, New York, NY named Leave the Office Earlier one of the "Best Business Books 2004"...

Order this indispensable tool for the overworked and time challenged at Amazon.com and receive 20% off its retail price.

More of The Productivity Pro's Resources


Laura in the News!

Great News! Leave the Office Earlier was named one of the best of 2004 see...

Are We There Yet?--Best Business Books 2004
Library Journal - New York,NY,USA
... STACK, LAURA. Leave the Office Earlier: The Productivity Pro Shows You How To Do More in Less Time and Feel Great About It. Broadway. 336p. ...

The New York Times - Chaos Theory and the Cubicle (registration required) -read-

The Reno Gazette-Journal - Help for Organizing Your Office -read-


Where in the World
is Laura?

March
15::Golden, CO
17::Las Vegas, NV
18::Las Vegas, NV
21::Denver, CO
22::Denver, CO
28 - 6::Singapore, Malaysia

April
13 - 14::Colorado Springs, CO
14::Colorado Springs, CO
15::Denver, CO
16::Salt Lake City, UT
19::Littleton, CO
20::Denver, CO
20 - 21::San Francisco, CA
27::Saratoga Springs, NY

May
4::Denver, CO
10::Denver, CO
12::Lyons, CO
20::Vail, CO

June
9::Golden, CO
15::Littleton, CO
21::San Diego, CA

August
4 - 5::San Diego, CA
11::San Antonio, TX
29::Denver, CO

September
15::Denver, CO

October
5::Littleton, CO
17::Denver, CO
19::Denver, CO
27::Denver, CO

November
3::Denver, CO

Visit Laura's Calendar On-line for her complete availability.


Copyright Information

© 2005 Laura Stack, MBA, CSP. All rights reserved.

Portions of this newsletter may be reprinted in your organization or association newsletter, provided the following credit line is present:

"Laura M. Stack, MBA, CSP, is "The Productivity PRO!, helping people leave the office earlier, with less stress, and more to show for it. She presents keynotes and seminars on time management, information overload, and personal productivity. Contact Laura at 303-471-7401 or Laura@
TheProductivityPro.com
."


Subscription Information

"The Productivity PRO!"® news"E"letter is a monthly electronic newsletter distributed to our clients, human resource personnel, and colleagues to help them leave the office earlier, with less stress, and more to show for it!

To subscribe, go here. If you no longer wish to receive the newsEletter, follow the instructions at the bottom of this post.

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To ensure your newsletter gets to you, please add it to your address book or contacts in your e-mail software. I will then be on your list of approved list of senders. My monthly newsletter is sent out with the subject beginning "The Productivity PRO!"® news"E"letter.

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Contact Laura:
P: 303-471-7401
E: Laura@TheProductivityPro.com
Web: www.TheProductivityPro.com

Feature Article

Productive Teleconferencing: Planning, Process, and Protocol

Your marketing team is based in Chicago; you work from your home office in Denver; and the salespeople work from remote field sites all over the globe. You need to connect voice-to-voice to discuss next quarter's sales efforts and don't have the budget to travel to a central location. Teleconference, to the rescue!

Teleconferences can be a great way to connect virtual teams from around the world. They are less expensive than face-to-face meetings, can often take less time, and allow teams to communicate more informally, ask questions, and solve problems better than email.

Holding one should be a no-brainer. What can be so hard about a group of people talking on the phone? All you have to do is connect everyone on the phone and make decisions as if you were in person, right? That's exactly the dilemma: this is NOT your normal phone call. A teleconference is a meeting. To pull it off, you'll have to do more than pick up the phone. You'll have to prepare for it in the same way you would a meeting, with a few extra details. It's especially complex if some participants are meeting face-to-face while others are remote.

To make sure your next teleconference is successful, follow the 3 Ps of effective teleconferencing:

Planning

These are all the things you do to prepare for the teleconference. You must prepare for it like any other meeting. Include the following items in your planning:

1. Since you're coordinating the calendars of several busy people, scheduling a teleconference can take many days. Give yourself at least one week before the desired meeting day to find a time convenient for all.

2. A teleconference can become unmanageable with more than ten people, so try to limit the number of participants to those whose presence is truly required. Include people who can make a significant contribution to the discussion, and copy people "who need to know what's happening" on the minutes following the call.

3. One week prior to the meeting, solicit input for items to add to the agenda. Send out a detailed meeting agenda at least two days prior to the call, specifying the meeting objective and decisions to be made. Don't forget to send all documents, notes, and pre-work or reading required prior to the call. Keep the process simple and the schedule short. Most people can't pay attention while listening and looking out into space for more than about thirty minutes. If you have more issues than time, plan several teleconferences to discuss different goals.

4. Include the teleconference phone number and PIN number with the messages one week, two days, and the day of the meeting.

5. Test out the teleconferencing equipment days prior to the actual meeting. Conduct a few trial runs with the other locations, to ensure you can hear them and they you. Surprises are not fun on the day of the meeting and frustrated participants have to sit around while you troubleshoot the equipment.

Process

These are all the things you do to conduct an effective teleconference during the meeting.

1. The person who calls the meeting can act as the "voice traffic controller," or another person may be appointed. The facilitator is responsible for keeping the meeting moving and on track. The facilitator notes the topic to be discussed based upon the timed agenda and asks specific people to report out.

2. Before you speak, remember some people may not recognize your voice. Even if you think, "everyone knows me," always begin with "This is Laura," and then speak. When you pick up the conversation again, repeat, "This is Laura again."

3. Don't be afraid of silence. Because the phone is devoid of facial expressions, you can't always read emotion. Someone may be formulating a question in his or her mind and need another minute to chime in. Silence doesn't always imply consent. Make sure someone has finished speaking before you begin, or you always end up interrupting others mid-sentence.

4. If a group of people are meeting in the same room, with other remote sites dialing in, try to make the virtual participants feel included. If someone cracks a joke and busts the group up with laughter, let the others know who said what and repeat the joke.

Protocol

These are the guidelines and rules of etiquette and engagement for participants to follow.

1. Use the "mute" feature of the phone when you're not speaking, so participants can't hear your background music or barking dog. Some systems allow the facilitator to "mute all" participants, taking them off mute at selected times to ask or respond to questions.

2. Be present. "I'm sorry, I wasn't paying attention; could you repeat the question?" is an all-to-common phrase heard during calls. Don't risk looking unprofessional. Stay focused. As good as you think you are at multi-tasking, the conscious mind is not capable of reading email and listening to a speaker at exactly the same time. Surfing the net or pressing the mute button so you can carry on another conversation effectively removes you from the meeting.

3. Keep side conversations to a minimum. It's frustrating as a remote teleconference participant to hear "babbling" in the background. It's difficult to distinguish the actual speaker from the other noise and sounds like a constant echo on the line.

4. Read all pre-work and be prepared to participate actively in the conversation. Just because no one can see you doesn't mean your voice won't be missed if you're silent.

Make it a productive day!


Hot Links

US 4th-Qtr Productivity Rises at 2.1% Rate; Costs Rise 1.3%. Bloomberg - USA. Productivity, a measure of how much an employee produces for every hour of work, grew at a 1.3 percent annual rate in the previous three months. -more-

Microsoft Office Personal Productivity Challenge
Take the Microsoft Office Personal Productivity Challenge. See how your productivity stacks up. -more-

Pardon the interruption, but it tends to happen at work. Wisconsin State Journal - Madison, WI, USA. Do intrusions, such as unscheduled personal visits or phone calls, always detracting from time management? -more-

More companies find fitness programs raise productivity. Boston Globe - Boston, MA, USA. Are fitness centers a good investment in disease prevention and workforce productivity? -more-


Featured Seminar

Save the Dates for Our Next Public Seminar!
Presented by Laura Stack, MBA, CSP (in person)

Dates: September 7 & 8, 2005
Time: 8:30 a.m. to 4:30 p.m.
Location: The Bridge Center, Lone Tree Colorado

September 7
"Planning and Conducting Productive Meetings: Making the Time Count!"

Meetings, meetings, meetings! Where minutes are taken and hours are wasted. Today's managers and professionals spend so much time attending them...you'd think most would be trained in how to plan and run them. Not so. Most meetings frustrate employees, because agendas aren't distributed, objectives aren't defined, time runs over, and no decisions are made. Another two hours of your day down the drain! This course gives people who call meetings the requisite skills to plan and execute a productive meeting, and follow-up properly afterward. It also provides the protocols necessary to keep a meeting on the right track, even if you're just attending. You will learn to achieve the objectives of the meeting, in a minimum amount of time, in a way that's satisfying to all participants.

September 8
"Project Management for the Rest of Us: Secrets for Productive Goal Setting and Planning"

Whether you are remodeling your basement, coordinating a social event, or managing a new software release, the competencies and skills of project management are the same. Everyone manages projects at least part-time. In fact, many people in an organization do not have a job; rather, they pursue a number of projects. This course will help you carry out your projects productively with proper planning, scheduling, and monitoring. The complex tools you've heard about in project management are refreshingly absent. The process is simple, and the tools presented do not presume any prior knowledge of the subject. Questionnaires, checklists, and worksheets are provided.

Tuition: Your investment for each workshop is only $295 per or $245 when enrolling three or more individuals for the same workshop. A $100 discount will be given for the second day if you enroll in both seminars.

Registration: On-line registration is preferred. Or you can print the enrollment form and fax it to 303-471-7402 with credit card information. You can also mail a check made out to The Productivity Pro® to 9948 S. Cottoncreek Drive, Highlands Ranch, CO 80130. You will receive a written confirmation of your enrollment. -Register Here-

Participant Materials
You will receive the text Leave the Office Earlier (written by Laura Stack and published by Broadway Books) and a workbook for use as a job aid and reference manual.

No Substitution or Cancellation Fees
Participant substitutions are permitted at any time prior to the workshop. If cancellation occurs ten or more business days prior to the workshop, a full refund is available. If you cancel fewer than ten business days prior to the workshop, we will gladly issue a full credit for future public or in-house workshops.

Other Information:
To keep costs down and accommodate dietary needs, participants will purchase their own meals. Beverages will be provided.
You will walk away with your own self-improvement action plan.
Format includes lecture, small group, large group, role-play, individual exercises, partnering work, and quizzes.
Dress is business casual. We recommend you bring a sweater or light jacket due to room temperature fluctuations.


Ask the Expert

Q: Laura, I anticipate your monthly newsletters every month. You spoke at a South Dakota USDA Rural Development State meeting a few years ago. I have become a fan of planners that I carry with me. Now I am contemplating purchasing a PDA. I struggle with the portability of a PDA, if I had it in my pocket, maybe I would have all the information I need at my fingertips. I like the paper planner, but it is not always easy to keep with me. Right now I have my work calendar, as a water, sewer and business loan / grant specialist for the state office, my personal life, which includes being president of Habitat for Humanity locally, and also a member of a state Habitat for Humanity committee, Boy Scout Master, Power of Attorney and manager of personal and business affairs for my aunt, 4 children, one on her own, 2 in college, and one at home, and the normal stuff we try to keep track of. I would be interested in your thoughts on this subject. Thank you!

Patrick H.
Business Programs Specialist

A: Great question, Patrick!

Many, many different options exist for tracking your appointments and to-do items. To determine whether to use a paper or electronic system (or a combination of both), you must fundamentally decide two things:

  1. Which methods you prefer; your predisposition; your personality
  2. How you work; where you work; what you need

Personality and preferences

Fundamentally, you must first decide if you're a paper or an electronic person, because your decisions will largely be dictated by this choice. Paper people, forced to use PDAs and electronic gadgets, get extremely frustrated. Electronic people will pass out at the mere suggestion that you print out an email.

It doesn't have to be all or none; it's possible to use a combination approach. PDAs are great if you need to retrieve client phone numbers from the road, access large documents (without the bulk), or send yourself reminders. Paper systems are better for reviewing a monthly calendar, taking notes at meetings, or planning projects.
Bottom line, if you are a paper person and your organization forces you to use Outlook to allow others to schedule meetings with you, comply, but reenter the information on your planner pages, rather than forcing yourself to be a grumpy electronic person who fights with their a machine each day. Go ahead and note your commitments in Outlook if you have to, but copy them or print out the pages to store in your planner if you prefer to carry that with you. If forcing yourself to use something you hate makes you not use it at all, I would absolutely recommend double entry back to your paper system. I do it. I can beat you hands-down finding something using my paper system versus an electronic tool. Not that I'm against them; I just don't prefer it for myself. I like a written to-do list and a visual view of my monthly appointments, so I stick with the planner.

Work location and need

I created a quiz for you that might help you determine whether you are a "paper" or "electronic" person and which time management methods might be best for you:

Answer Yes or No: circle the corresponding letter
YES
NO
1. Do you work primarily at a fixed-office desk?
A
B
2. Are you constantly on the go?
B
A
3. Do you print your email?
A
B
4. Do you enjoy using Outlook-based calendaring?
B
A
5. Do you take a lot of notes in meetings and on the phone?
A
B
6. Do you need a relatively inexpensive time management system?
A
B
7. Do you need the ability to immediately glance at your complete monthly calendar?
A
B
8. Do you ever run out of room in the A-Z tabs?
B
A
9. Does your work require quick access to thousands of names, phone numbers, and addresses?
B
A
10. Do you need to be able to access your email while traveling?
B
A
11. Do you travel infrequently?
A
B
12. Does double entry make you crazy?
A
B
13. Are you comfortable having no back-up system if you lose it?
A
B
14. Do you dislike re-writing to-do lists?
B
A
15. Do you run out of room to write to-do lists?
B
A
16. Do you carry papers around with you to meetings?
A
B
17. Do you want to carry something small and lightweight?
B
A
18. Do you carry around confidential information?
B
A

Scoring

Number of A responses: _____________________

Number of B responses: _____________________

If you had more "A" responses, you tend to lean more towards paper and Franklin Covey-type planners. If you had more "B" responses, you demonstrate a higher need for electronic systems, software, and PDAs. If you're basically tied, you could probably benefit from a hybrid system, like using a paper calendar and carrying a SmartPhone to retrieve your email while on the road.

Feel free to create your own customized system that best meets your needs and fits your personality. Your organizing needs are as unique as you are! Experiment with different techniques and tools. Don't purchase the latest gadget just to "keep up." Stick with what works for YOU.

Laura Stack: The Productivity Pro (r)
Laura Stack, MBA, CSP
Publisher
Message from Laura

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Laura''s Demonstration VideoView Laura's Demonstration Video


Time Tips & Traps

Some of my favorite time-saving websites:

1. Slate.com. Breeze through five daily newspapers: The New York Times, The Washington Post, The Los Angeles Times, USA Today, and The Wall Street Journal. It's the quickest way I know of to stay informed. To sign up, click "e-mail services" at the bottom of the home page, then select "Today's Papers" after you sign in.
2. RefDesk.com. A huge index of Internet reference sites ranging from the U.S. Census Bureau and Gray's Anatomy to The Old Farmers Almanac. The site also offers lottery results, news quizzes, and crossword puzzles.
3. Qixo.com. Compares all travel-related sites to find the best deals on all available offers and airlines.
4. Mysimon.com. Searches the internet for the best price.
5. Easysearcher.com. Easy Searcher 2 is a compilation of the best search engines available on the Internet. These engines include the WWW engines that Internet users are familiar with as well as highly specialized search engines that will only search for information on specific topics. The search engines are displayed by means of drop down menus, which are listed under their appropriate category.
6. Byebyeclutter.com. Free monthly newsletter on clutter control!
7. Eldercare.com. Everything families need to understand, plan, and manage care for their elderly loved one.
8. Benefitscheckup.org. Uses information you provide to identify programs and benefits for people over 55.
9. Containerstore.com. Offer a mix of storage and organization products.
10. Holdeverything.com. Easy organizational solutions that combine style, good sense and lasting value.


Words of Wisdom

"A good sign that either the meeting or some of the people are superfluous is when they try to get out of coming." - Robert Heller

"Do not take life too seriously. You will never get out of it alive." - Elbert Hubbard

"I could never think well of a man's intellectual or moral character, if he was habitually unfaithful to his appointments." - Nathaniel Emmons


CONTEST - Are You Puzzled About Productivity?

You won't be if you're the winning entry in The Productivity Pro® Puzzle Contest. Print out and complete the puzzle found here then submit your entry with your name and contact information by fax to 303-471-7402, email or mail to Laura Stack, 9948 S. Cottoncreek Drive, Highlands Ranch, CO 80130. Correct entries will be entered into a drawing for one fr*ee hour of coaching with Laura Stack in person!