Intercall recently published the 2010 study on Technology In the Workplace. The findings of the study make it clear that today’s workers are feeling the pinch of tough economic times and increased pressure to do more with less and stay connected to the office even in off hours.
Almost half of American workers who use technology at work believe that in this economy they must produce more even though they have fewer resources. Twenty-five percent of American workers feel their job security “is partially dependent on their supervisor seeing they are connected to work even after hours.”
Even with the increased workloads, Americans do see technology as a key part of productivity in the workplace. Job satisfaction increases when companies provide technology tools to help workers do more in less time and most workers believe technology does help them be more productive on the job.
Is being tied to technology controlling your time? Do you have to answer every cell phone call right away? Laura Stack talks about the interruptions that technology use brings and how to not be controlled by them. (C) 2010 Laura Stack www.theproductivitypro.com
Technology has given us so many options when it comes to keeping track of our to-do lists—Smartphones, web-based applications, desktop applications, PDAs—but figuring out the best system for you can be a real challenge (and a frustrating one at that).
Interestingly enough, even with all the technology out there, informal research (mine and others’) still shows that when push comes to shove, most people still fall back on good old-fashioned paper. In fact, a lifehack.org survey shows that not only do most people use a paper to-do list, but that paper is more than twice as popular as any other method listed!
Why is that?
Because we’re human.
Life doesn’t always happen when you’re sitting in front of your computer. We sit in meetings. We leave the office and go home. We travel. And no matter how attached we are to our Treos and Blackberries or how sophisticated the technology becomes, most people simply don’t like making lists or taking notes while squinting at a tiny screen or getting thumb cramps trying to punch in line after line of text.
The bottom line is that handhelds are great for portability and storing reference information, but they’re just not configured for extensive note-taking. That’s why so many handheld users end up being the most disorganized and messy of us all. Without a paper planner, the inevitable to-do lists and reminders end up scattered all over the place on sticky notes and little scraps of paper. Without a “home” for it all, these notes become disorganized, lost, and useless.
So what’s the solution? Let’s look at some of the most popular approaches to organizing your to-do lists (and your life) and see if we can come up with a solution that uniquely suits you.
Paper Planners. Interestingly enough, people who use paper planners exclusively are often the most well organized of us all. Paper planners allow you to have your system available at all time, combine your personal and professional lives, see an instant view of your schedule, and keep manageable to-do lists. In the over 100 training seminars and speeches I give ever year, I’ve met countless numbers of people who tell me how they abandoned their trusty paper systems in search of hip “paperless” PDA methods—just to become so disorganized that they reverted back to paper.
However, for all the advantages, there are challenges with using a paper planner only. With hundreds of contacts, it’s often impractical to keep track of everyone on paper. Other workers in your organization can’t check your calendar for availability if you’re not on the system. Your assistant can’t schedule appointments for you easily without worry of double booking. And you can’t access your email from the road on paper.
Desktop software. Desktop computer software—such as like Outlook, Lotus, and GroupWise—is great. It allows you to manage your contacts, calendar, and to-do lists in one place without having to work with a pocket-sized interface.
In fact, desktop software is absolutely perfect—assuming that you never leave your desk—ever. But you do have to go home. And then when you think of something you need to do at work, you have to make a note. And the scrapping begins. You probably have meetings. If someone says, “Let’s meet again next Thursday. What’s your schedule?” Your very unprofessional response is “Uh, I don’t know. It’s on my calendar back at my desk.” If you appear so out of control, why would anyone trust you with something more important?
Business (and life) has a tendency to happen on its own terms, so it is important to have a system in place for gathering things like notes, appointments, and contact information, at least until you get back to your desk. I always recommend that everyone have some sort of paper system to supplement whatever they are doing electronically. A spiral notebook is disorganized due to the rigid binding: notes, to-do’s, phone numbers, and random information is all mixed together, forcing you to go back and re-read, re-write, and re-organize. You must constantly review old pages to determine what isn’t done. Spiral notebooks become a blur of cross-outs and scribbles due to non-flexibility. That’s why I designed The Productivity Pro® DayTimer® with rings, so the pages could be moved around. You could also print your Outlook calendars and carry them around with you. Or you could sync to a PDA. I personally hate tapping on the screen all the time. Don’t get me wrong—I love my PDA (I use a Mogul by Sprint)—but really only for email, texting, phone calls, and contact management. I prefer to see a big-picture view of my schedule and things to do on my trusty paper system. I just don’t feel creative when I’m not putting pen to paper, and a centralized system beats scraps paper every time!
Web-based applications. As it becomes easier and easier to find an internet connection when you need one, Web-based applications can be a great organizational tool. Whether you use the Web simply to access your calendar or are set up to remotely access your entire PC, it is nice to be able to get what you need from any computer with an internet connection.
Especially if you travel often, using Web-based software comes in handy where traditional desktop software might break down. You don’t need to get to your computer; you just need to get to a computer.
However, Web-based software has the same problem as desktop software—it isn’t always going to be at your fingertips. That’s why, just like with a desktop application, you’ll still need a paper supplement.
Handheld devices. By this I basically mean anything that fits in your pocket—a PDA, Treo, Blackberry, Smartphone, whatever. When handhelds started catching on, many were probably thinking that our organization problems were solved. After all, we could finally have the best of both worlds—technology and portability.
Unfortunately, most of us quickly found that however sophisticated an electronic device could become, they still didn’t quite cut it. The task list isn’t user-friendly. Even if you understand categories well enough and can sort your list, the devices max out at usually 15 categories. And nobody wants to scribble with a stylus or furiously thumb-type their way through a meeting or conversation, and you look like a dork. (I gave myself a painful condition called “Blackberry Thumb” from attempting it.) And even if you do get all of the information entered properly, tiny navigation screens and tinier font sizes just don’t quite cut it.
Handheld devices are great when you need to enter a new contact’s information on the fly or check to see if your schedule is open two Thursday’s from now, but they still can’t do the job of simple pen and paper when it comes to writing notes and creating lists.
The Solution—a Hybrid method! It’s getting harder and harder to find people that don’t use some form of electronic organizing tool, but even the most tech-savvy tend to fall back on paper for some tasks. If you’re listening to a voice mail on your phone, what are you doing? Writing down the message. Bingo. You need a paper planner. When you’re talking to the Hertz customer service agent on the phone, and he asks for your Gold number, what are you doing? Trying not to hang up on the person while you mumble, “Uh, hang on, it’s in my…phone.” Bingo. You need a paper planner. You’re sitting in a meeting talking with your biggest client. What are you doing? Typing notes with your thumbs while attempting to listen? I doubt it. Again…you need a paper planner…one place that will consolidate your lists, reference information, and notes.
I became so frustrated watching people struggle with finding an effective way to use their hand-held organizers in the real world that I teamed up with Day-Timers, Inc. to create a paper system that is specifically designed for users of hand-held organizers (although it works just as well for those without handhelds).
The Productivity Pro® DayTimer® planner has monthly calendar tabs but no time slots on the daily pages (you probably keep that sort of information on your computer or handheld). This gives you a large, easy-to-manage writing space for your notes, lists, and those pesky to-dos that always seem to be slipping through the cracks otherwise. (Visit www.daytimer.com/productivity to check out the planner.) It also has tools to help with things like long-range planning and ongoing lists—things that don’t always have an intuitive home within electronic organizers. If you’re more curious exactly how it works, get a sneak peak of the planner directions and features and benefits. It allows instantly-accessible paper that allows you to follow my mantra: if you think it, ink it! ™
Beginning May 10, there will be a 20% coupon off the purchase of a bundle: my smooth black Nappa leather binder, storage case, and one-year of neutral, dated pages and inserts (start date July 2008) at www.daytimer.com/laurastack (click “Laura’s products”). Guys, don’t worry—no frills—I designed this with you in mind. Hopefully this will help you create a time management system that exactly meets your needs. I can’t wait to hear what you think!
I’ve worked full-time from my home since 1992 and can’t imagine doing it any other way. Whether you work full time out of your home, occasionally telecommute, catch up on work in the evening, or run a household, you need some sort of dedicated “office” space in your home. Offices can serve as the family computer center, a place to do paperwork, and the occasional work-at-home office.
The first big question is where to locate your home office. Until the last few years, most builders didn’t catch on to the popularity of a built-in home office. If you have a computer, you probably need more than an antique writing desk in the living room. But if you only use your “office” to pay bills, write letters, and return phone calls, you can get away with a corner of the kitchen.
In most homes, extra space is difficult to come by, so you’ll need to get creative. I’ve seen people attempt to use a hallway, part of a bedroom, and even a closet. However, it’s difficult to work while children are running around you, you see your bed and think about napping, or when it’s too cramped. So I’ve always commandeered the “formal” dining room or living room—no one ever used it anyway—so it’s wasted space. Or perhaps you can steal the guest room.
Set yourself up for success. If you are going to be working from your home full-time, use this checklist to ensure you’re set up for success and maximum productivity:
• Where will you set up your home office?
• How will you modify the space to meet your needs?
• Can you lock the door? Can you lock the windows?
• Do you have sufficient lighting for that area?
• What office supplies you will need?
• Where are the electrical sockets located? Will you need additional power sources?
• Do you have enough storage space, such as a file cabinet, bookcases, credenza, closets, etc.?
• Where you will store back-up disks? Is the storage area safe from fire, flooding, etc.?
• If your home office is in the basement, and if the basement tends to get damp, do you have a de-humidifier?
• Do you have a personal computer that you already use at home? Will you need different software or upgrade the RAM? Will others need to stop using it for personal purposes?
• Do you have sufficient office equipment for your home office?
• Do you have a desk? Is it large enough to do office work?
• Do you need to have a modem installed on your home computer?
• Are there sufficient phone jacks in the area you’ve designated for your home office?
• Do you need a separate fax line, Internet line, and business line?
• Do you have voice mail or an answering machine?
• Do you have a smoke detector in your home office area?
• Do you have a fire extinguisher located hear your home office?
Regardless of whether you work full-time from home or a few times each month, your home office has some common requirements:
Furniture and storage
• A professional office desk and worktable
• Sturdy filing cabinets and drawer space for files. Invest in quality pieces that won’t fall apart.
• An ergonomically correct chair
• Bookcases or shelves to hold binders, trays, phone books, and reference manuals
• Stackable storage units that maximize your space vertically
• Large garbage can
• Supply caddy/accessories
• Stackable trays for “in” and “out” boxes
• A large, standing document sorter with slots for envelopes, fax paper, letterhead, etc., that fits under your desk for easy access.
Computer and peripherals
• A computer with lots of RAM, a large hard drive, and a DVD burner
• External back-up system (like www.godaddy.com or an external drive)
• DSL or cable or satellite Internet connection (no dial-up)
• High-security remote access to your offsite office computer (like www.GoToMyPC.com)
• USB hub such as Linksys 2.0, which has seven easy access ports to plug in your keyboard, iPod, PDA docking station, digital camera, USB flash drive, etc.
Other technology and equipment for people who work at home
• A separate business phone line and fax line if you conduct business from home so your clients don’t get voice mail saying, “You’ve reached the Smith residence.”
• Wireless headset (I use GN Netcom plus receiver lift)
• Cell phone and PDA, which can be separate, but optimally a SmartPhone, which includes PDA and email access
• Pager or text pager (only if you’re required to carry one)
• High-quality laser printer, copy machine, and scanner (separately or all-in-one)
• Telephone with voice mail
Who knows…setting up a clean, organized, productive office space at home might allow you to consider more work-at-home or other home-based business opportunities.
These days, most of us use handheld technology in all aspects of our daily lives, blurring the boundaries between work and home. Has this made you feel more overworked and less energized? If so, you need to learn how to break free from technology, turn it off regularly, stop letting it control you, and unplug in ways that boost your energy. Let’s chat about your electronic habits, and about how to regain control.
1. Plan your screen time and stick to it. It’s unnatural to focus on a computer or TV screen for hours on end instead of interacting with people. Yet this is precisely what most people do — and the subsequent feelings of social isolation and depression can be quite damaging to your energy level.
2. Put your life first. Don’t let technology eat up your free time; technology exists to simplify your life, not to complicate it. It’s up to you to keep it in check. A good start is to turn off all electronics an hour before bedtime.
3. Keep your electronic in-box empty. Slash through the electronic detritus to maximize your efficiency, and therefore your energy level. If you let your voicemail and email inboxes get overcrowded, important communications might fell through the cracks, straining a friend’s or client’s trust in you.
4. Get your computer organized. Too much computer clutter can drain your energy just by forcing you to hunt for things that should be easy to find. Delete old files, reorganize folders, and give files names that make their contents obvious at a glance.
5. Turn off your technology when you’re on personal time. You can’t recharge your personal energies if you’re always working. Once the workday is over, make yourself electronically scarce.
6. Avoid Obsessive Compulsive Technology Disorder. You don’t need to check your email constantly. Doing so is forces your brain to start/stop/start/stop constantly, which requires a huge amount of mental energy. Instead, turn off the technological distractions so you can get work done.
7. Just say no to instant messaging. Instant messaging is a great way to stay in contact, but too much of it steals time and energy you need for other work. Don’t be afraid to turn on the “DO NOT DISTURB” feature when you want to focus on a task that requires your complete concentration.
8. Match the message to the medium. Use the right means of communication for a particular message. Sometimes email is the most efficient way to communicate with a particular person; sometimes it’s better to pick up the phone.
Electronic devices are supposed to make your life easier, not more stressful. If they’ve begun to dominate your life — including your time off — step back and decide whether all that stress is worth the reward. It may be time to shed some of that technology, or at least to put it back in its place.
