The Productivity Pro® Blog by Laura Stack - Time Management, Getting Things Done, How to Be More Productive

It’s back to school time!  With three kids in elementary and middle school, this is a New Year of sorts for parents.  Here are some tips to help you stay sane and productive:

Back-to-the-Future. The first step in moving forward with back-to-school resolutions is to take a look back. What were the situations from the previous school year that could use improvement? Did your child often miss the bus? Did they have a hard time making the honor roll or even passing grades? Was everyone too busy to sit down for dinner together? Once you figure out what areas need improvement, it will help set goals for the upcoming year.

Talk to your children. Whether your school-age children are in elementary school or high school, talk to them about areas they would like to see change, both personally and within the family. Their insight into what areas need improvement may differ from their parents.  Discussing the differing goals will help to bring every person in the family on the same page.  Buy-in on goals from all members of the family encourages success.

Small steps. Having a student go from straight C’s to straight A’s may be asking too much. The same is true for wanting to have a family who never eats dinner together suddenly sit down at the table five nights a week. Success comes from breaking each resolution into small but achievable steps. Set up weekly goals for each person in the family in order to overcome barriers and create small achievements. Adding steps each week will insure a slow incremental achievement of the main goal.

Make a plan. Assess each resolution and make a list of what changes need to come in to play to have a successful outcome. A child who has not been known for good grades may need to have a tutor. In order to help avoid detention for being tardy, have a back-up plan for your student to take responsibility for making their lunch and setting out their clothing the night before. Move dinner back to 6:30 instead of 5:30 to make sure everyone is able to be there. Having a list of solutions for the resolutions gives everyone a roadmap about how they will reach success.

Coordinate. One of the main challenges with having family resolutions is time. While one parent is working late, another may be taking one of the kids to soccer practice, while the oldest child is at band rehearsal. Posting a calendar with weekly schedules for each person in the household will help everyone keep track of everyone else. This can help the children to know that the parents have early meetings on certain days; so being on time to the bus is a necessity. And parents can keep track of when and where the children’s extracurricular activities are taking place. It is also beneficial to provide each person in the family with a DayTimer planner. This will help keep the kids responsible for their own time and keep everyone organized.

Smile.  Stay light-hearted about the changes.  You can always start over at anytime.  And don’t forget, there’s another chance to create resolutions coming right around the corner.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time®.  She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401.  Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.

Today I’m pleased to feature a guest blogger and fellow productivity consultant, Matthew Cornell.  He has interviewed me in the past and featured me on his blog.  I’ve been following his good work and musings on productivity and wholeheartedly recommend you subscribe to his feed.

by Matthew Cornell: Three Indecisiveness Phrases:

I’d like to tell you about three phrases you and I use that actually mean the opposite, and, when used improperly, hurt productivity and weaken your mind (Gasp!) Fear not, I’ll also share the only times they are OK to use. And I’ll start with a biggie.

“Let me think about it”
This is a classic in being indecisive. Situation: Have you ever been asked for something or had an offer made to you and you answered “Let me think about it”? Typically what this answer really means is “The answer is no, but I don’t want to disappoint you so I’m going to pretend to think about it.” Implied in this is “…and I hope you forget to bring it up again.” Nasty!

In this case, you’re is using the phrase as a crutch, and it has a cost:

It’s going to dog you until it’s resolved.

You’re misleading someone and wasting their time; it’s disrespectful.

You’re training yourself to be indirect and less decisive.
What you’re really doing trading is clarity for a temporary reprieve in disappointing someone. It’s a bad practice. If you know the answer, train yourself to be direct (but sensitive) and get closure right then. If you want to leave the bridge open, fine, but not if you really don’t want to discuss the issue again.

That said, this phrase does have a few specific productive uses:

You need to collect more information. However, ask yourself whether this is an excuse to put off deciding. It’s frequently better to make a decision early on, with less than 100% of possible information, than to strive for perfection. Most decisions can be mitigated later.

You need to clear or verify it with someone else. In this case, commit to a specific date to get back to them, no longer than a few days.

Germination: You really might have to let it germinate. The blogosphere is rife with creativity stories around the subconscious, and hey – who am I to take away your productive shower time But be honest about whether you really need to sit on it.

Here are a few rules if you do decide to defer:

Only one defer allowed per person. Think of it as a rare coupon you don’t want to squander.

Make your decision time bound: Limit how much you’re willing to spend on it, and don’t make it too big – one hour max, say.

Commit to a decision by a specific date (no longer than a week), and tell it to them. Then keep your word.

“Let’s get together sometime”
This really means “I’m not interested (or mildly interested), but not enough to follow through.” The solution here is simple: Pick a date. I found myself weaseling out last week. I really did want to get together with a friend and peer, but I was having a weak moment and used the phrase. It felt weird. Thank goodness she called me on it and said “Let’s set a date. how about next Monday at lunch time?”

A common variation: “We’ll be in touch” – sadly not uncommon when applying for a job or sending an unwanted proposal. Please, put me out of my misery and get it over with! (I’m told companies sometimes get so inundated with resumes that they make it easier on themselves by not sending “sorry” letters. I don’t respect this practice. Disclaimer: I’ve never been in the hiring role.)

“Interesting”
This is a true classic, and often means “That’s really uninteresting” and/or “I disagree but don’t want to get into it with you.” To be fair, this can also mean “I don’t understand or agree, but I’m willing to think about it.” Also, it rally depends on the tone.

Instead of saying this, try getting into question asking mode and being genuinely curious. (For more, see How to help people, step 1.)

(An example: I once sent a resume to a company, waited a few weeks, heard nothing, then called the hiring person. She said “We got your resume. It was … interesting.” Her tone made me think “We thought your use of crayons for the resume was innovative.” Not getting hired worked out much better, BTW.)

Others?
Do you have any favorites? A few others:

“Send me a brochure” (“I’m not interested, but I won’t say so.”)

“That’s something” (“I have no idea what to do with this gift.”)

“She’s not here right now” (“She’s here, but she doesn’t want to talk to you.”

“Thank you for sharing” (“That was wildly inappropriate. Save it for you psychiatrist.”

Time is money.  Guess which group of people utters this phrase most frequently?  Commissioned salespeople.  Hands down.  It’s almost a rite of passage that you can’t be a salesperson unless you rinse and repeat daily.  Salespeople know how to turn time into money: spend a majority of time on selling activity, namely generating leads, business development, and follow-up.  Simple.  What makes it so hard?  All the non-selling activities that need to be done. 

I believe many salespeople have lost sight of the value of their time.  They run for coffee, socialize with friends, check the latest blog postings, schedule personal appointments, surf the web…all which tends to increase when a sale is made…as if now they can relax a bit. 

As a salesperson, if you really want to get clear about if the activity you’re currently working on is worth your time, figure out how much your time is worth.  Then you can objectively ask, “Is what I’m working on right this minute generating the sales goals and income targets I’ve set for myself?”

So let’s do a little bit of math. 

1. How much do you want to earn this year? (Ex: $80K)
2. If you’re lucky enough to have a base, subtract that out to get your target earnings. (Ex: $80K – $10K = $70K)
3. To realize those target earnings, how much would you have to sell to achieve it with your commission structure?  (Ex: at 7% commission, you’d have to sell $1M)
4. How many weeks do you work after you subtract out vacation? (Ex: 52 weeks minus 2 weeks of vacation = 50 weeks)
5. Divide your annual sales goal by the number of weeks you’ll work to arrive at your weekly sales goal. (Ex: $1M / 50 = $20K)
6. Divide that by the number of days you work each week to get your daily sales goal.  (Ex: $20K/5 = $4K)
7. IF you could meet that goal each day, how much would an hour of your time be worth?  Divide your target earnings from #2 by #4 to reach your weekly income target. (Ex: $70K / 50 = $1400)
8. Find your daily income target by dividing by the number of days you work each week. (Ex: $1,400 / 5 = $280)
9. Figure out your hourly income target by dividing that figure by how many hours you work each day (Ex: $280 / 8 = $35).?
10. Lastly, determine your to-the-minute rate by dividing by 60 (Ex: $35 / 60 = $.58). 

Now you start to ask yourself the tough questions.  If time is truly worth money, is what you’re doing this minute worth $.58?  Is five minutes of your current activity worth $2.91?  If an hour goes by, did you produce $35 of value?  If someone were watching, would they reach into their pocket and pay you $35 for what you just produced?  My hope is that by tying the clock to your pocketbook, you might be more aware of the time…and money…that slips by when wasted.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time®.  She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401. 

Receive a free eBook “111 Ways to Improve Your Personal Productivity“!

I’ve worked full-time from my home since 1992 and can’t imagine doing it any other way. Whether you work full time out of your home, occasionally telecommute, catch up on work in the evening, or run a household, you need some sort of dedicated “office” space in your home. Offices can serve as the family computer center, a place to do paperwork, and the occasional work-at-home office.

The first big question is where to locate your home office. Until the last few years, most builders didn’t catch on to the popularity of a built-in home office. If you have a computer, you probably need more than an antique writing desk in the living room. But if you only use your “office” to pay bills, write letters, and return phone calls, you can get away with a corner of the kitchen.

In most homes, extra space is difficult to come by, so you’ll need to get creative. I’ve seen people attempt to use a hallway, part of a bedroom, and even a closet. However, it’s difficult to work while children are running around you, you see your bed and think about napping, or when it’s too cramped. So I’ve always commandeered the “formal” dining room or living room—no one ever used it anyway—so it’s wasted space. Or perhaps you can steal the guest room.

Set yourself up for success. If you are going to be working from your home full-time, use this checklist to ensure you’re set up for success and maximum productivity:
• Where will you set up your home office?
• How will you modify the space to meet your needs?
• Can you lock the door? Can you lock the windows?
• Do you have sufficient lighting for that area?
• What office supplies you will need?
• Where are the electrical sockets located? Will you need additional power sources?
• Do you have enough storage space, such as a file cabinet, bookcases, credenza, closets, etc.?
• Where you will store back-up disks? Is the storage area safe from fire, flooding, etc.?
• If your home office is in the basement, and if the basement tends to get damp, do you have a de-humidifier?
• Do you have a personal computer that you already use at home? Will you need different software or upgrade the RAM? Will others need to stop using it for personal purposes?
• Do you have sufficient office equipment for your home office?
• Do you have a desk? Is it large enough to do office work?
• Do you need to have a modem installed on your home computer?
• Are there sufficient phone jacks in the area you’ve designated for your home office?
• Do you need a separate fax line, Internet line, and business line?
• Do you have voice mail or an answering machine?
• Do you have a smoke detector in your home office area?
• Do you have a fire extinguisher located hear your home office?

Regardless of whether you work full-time from home or a few times each month, your home office has some common requirements:

Furniture and storage
• A professional office desk and worktable
• Sturdy filing cabinets and drawer space for files. Invest in quality pieces that won’t fall apart.
• An ergonomically correct chair
• Bookcases or shelves to hold binders, trays, phone books, and reference manuals
• Stackable storage units that maximize your space vertically
• Large garbage can
• Supply caddy/accessories
• Stackable trays for “in” and “out” boxes
• A large, standing document sorter with slots for envelopes, fax paper, letterhead, etc., that fits under your desk for easy access.

Computer and peripherals
• A computer with lots of RAM, a large hard drive, and a DVD burner
• External back-up system (like www.godaddy.com or an external drive)
• DSL or cable or satellite Internet connection (no dial-up)
• High-security remote access to your offsite office computer (like www.GoToMyPC.com)
• USB hub such as Linksys 2.0, which has seven easy access ports to plug in your keyboard, iPod, PDA docking station, digital camera, USB flash drive, etc.

Software
• Spam filter, such as www.mcaffe.com
• Internet security and virus protection, such as www.norton.com
• Integrated contact management, such as ACT (my favorite) or Goldmine
• Fax within the computer, such as WinFax Pro
• Postage, such as www.stamps.com, Pitney Bowes Postage Meters, or www.dhl.com
• Accounting, such as QuickBooks Pro for business or Quicken for home only
• Email software, such as Microsoft Outlook
• Calendar, such as Microsoft Outlook, or a paper planner, such as www.daytimer.com/laurastack

Other technology and equipment for people who work at home
• A separate business phone line and fax line if you conduct business from home so your clients don’t get voice mail saying, “You’ve reached the Smith residence.”
• Wireless headset (I use GN Netcom plus receiver lift)
• Cell phone and PDA, which can be separate, but optimally a SmartPhone, which includes PDA and email access
• Pager or text pager (only if you’re required to carry one)
• High-quality laser printer, copy machine, and scanner (separately or all-in-one)
• Telephone with voice mail

Who knows…setting up a clean, organized, productive office space at home might allow you to consider more work-at-home or other home-based business opportunities.

© 2008 Laura Stack.  All rights reserved.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time®.  She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401. 

Receive a free eBook “111 Ways to Improve Your Personal Productivity“!

Have you ever taken an honest look at how you are perceived around the office?  Your behavior, attitude, and reputation play a huge role in how you interact with coworkers and subordinates.  Others may listen to you because of your job title, but if that’s the only reason, you have a serious problem on your hands.

I’m not talking about superficial issues like dressing well or keeping a tidy office.  It goes deeper than that—to your attitude towards work and your attitude towards personal productivity.

Do you have a reputation of exceptional organization, follow-up, and time management? 

Or do people dread sending you an e-mail, because they know there’s a slim chance that they’ll ever hear back?

Is your desk a black hole, where papers and requests go in, but never come out? 

Does it take you thirty minutes to find something that you would expect someone else to find in thirty seconds?

The bottom line is that to be an effective leader and coworker, you need to be a good role model that others will choose to emulate.  Your employees and coworkers might pay attention to what you say, but they’ll ALWAYS pay attention to what you do.  You’re a role model—good or bad—through your image.

Take a personal inventory of how others see you in the workplace.  Your goal is to identify—and correct—your own personal productivity demons.  Need help getting started?  Begin by asking yourself these questions:

Are you the bottleneck?  The only thing worse than the person at the office who seems to do nothing is the person who tries to do everything. 

Say it with me folks, “I can’t do it all.”

The sooner you come to terms with that troublesome fact, the better off you’ll be.  In pursuit of being the undisputed office superstar, you may in fact be buried.  The more you try to do everything, the less able you are to do anything.

Sure, the business world can be demanding, but nine times out of ten, helplessly buried office workers put themselves in the overworked situation they’re in.  As a leader (and as a human being) you need to understand how to prioritize, which means understanding how to say “no.”

If you constantly accept additional responsibilities, without being able to keep up with what you’ve already committed, you will eventually be unable to devote proper attention to any one of your many duties. 

If you think that being overextended and perpetually frazzled sounds bad, imagine reporting to someone in that situation.  Being spread too thin generally leads to missed deadlines, poor response times, and a constant source of unnecessary stress.

Do your subordinates, coworkers—and yourself—a favor.  Keep your priorities focused and your schedule realistic.  You need to be able to work as hard for your people as they do for you.

If it takes you days to respond to a voicemail or weeks to review a proposal, you aren’t setting others up for success.  Don’t be the bottleneck!

Do you micromanage?  You have a staff at your disposal…so why are you still doing everything yourself?  The best thing you can do as a manager is to put people in place whom you can trust—and then trust them.

Always remember, however, that your way isn’t the only way and that sometimes “good enough” is, well, good enough.  Does that mean that you keep slack standards and let people get away with sub-par work?  Of course not!  It just means that you pick your battles and allow your team to do their jobs without having to constantly worry about your “helpful” interventions.

There will always be some things that absolutely need to be done a certain way and kept to a certain standard.  These are the tasks and priorities that you should keep a close watch on to ensure that they are completed properly. 

But what about the others?  Just ask yourself what would happen if a given task was completed adequately, instead of perfectly.  Or if a project was done correctly, although perhaps not in exactly the same way you would go about it if you were to do it yourself.  Most of the time, you’ll find that it really isn’t that big a deal.  In these cases, it is important to step back, let go, and focus your energies on more important initiatives. 

Is your schedule realistic?  Take a look at your schedule for this week.  Are you booked solid, running from one meeting to the next all day every day?

If you’re overbooked, not only will you leave yourself no time to accomplish important, high-priority tasks, you’ll also make yourself unavailable to your team.  It doesn’t do any good if a project is completed on deadline if it takes three days for you to have a moment to take a look at it.

Besides, what does it say about the value of your time if you are booking yourself silly day in and day out?  By accepting every invitation you receive, you are letting others control you time and determine your priorities.  That isn’t what leadership is about!

Don’t attend any meeting where the organizer can’t clearly articulate the objective.  And make sure that when you do attend a meeting, others understand why you are there and know what they can expect in terms of your involvement.  If you regularly find yourself in meetings “just in case” you’re needed, you aren’t placing much of a premium on your time. 

What are your other productivity demons?  Everyone has their downfalls, and the ones discussed above are just a starting point.  Take a good, hard look at yourself and come up with a fair assessment of the impression you give others at the office.  This is no time to tell little white lies or shy away from the truth.  The only way to fix the problem is to tackle the issue head on.

Whatever your demons are—too much socializing, excessive email surfing, time management problems, over scheduling your time, responding slowly to e-mail, dealing with personal issues on work hours, or procrastination—identify them and then work to put them to rest.

That’s the beauty of it.  You really can fix many of these problems right away.  If you’re honest with yourself, you know the right things to do.  You just need to listen to that nagging voice in the back of your mind and make it happen.

Make it a productive day! ™
© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time®.  She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401. 

Receive a free eBook “111 Ways to Improve Your Personal Productivity“!