Archive for the ‘Timewasters’ Category

Wednesday, July 30th, 2008

Three indecisiveness phrases, and when (not) to use them - Matthew Cornell

Today I’m pleased to feature a guest blogger and fellow productivity consultant, Matthew Cornell.  He has interviewed me in the past and featured me on his blog.  I’ve been following his good work and musings on productivity and wholeheartedly recommend you subscribe to his feed.

by Matthew Cornell: Three Indecisiveness Phrases:

I’d like to tell you about three phrases you and I use that actually mean the opposite, and, when used improperly, hurt productivity and weaken your mind (Gasp!) Fear not, I’ll also share the only times they are OK to use. And I’ll start with a biggie.

“Let me think about it”
This is a classic in being indecisive. Situation: Have you ever been asked for something or had an offer made to you and you answered “Let me think about it”? Typically what this answer really means is “The answer is no, but I don’t want to disappoint you so I’m going to pretend to think about it.” Implied in this is “…and I hope you forget to bring it up again.” Nasty!

In this case, you’re is using the phrase as a crutch, and it has a cost:

It’s going to dog you until it’s resolved.

You’re misleading someone and wasting their time; it’s disrespectful.

You’re training yourself to be indirect and less decisive.
What you’re really doing trading is clarity for a temporary reprieve in disappointing someone. It’s a bad practice. If you know the answer, train yourself to be direct (but sensitive) and get closure right then. If you want to leave the bridge open, fine, but not if you really don’t want to discuss the issue again.

That said, this phrase does have a few specific productive uses:

You need to collect more information. However, ask yourself whether this is an excuse to put off deciding. It’s frequently better to make a decision early on, with less than 100% of possible information, than to strive for perfection. Most decisions can be mitigated later.

You need to clear or verify it with someone else. In this case, commit to a specific date to get back to them, no longer than a few days.

Germination: You really might have to let it germinate. The blogosphere is rife with creativity stories around the subconscious, and hey - who am I to take away your productive shower time ;-) But be honest about whether you really need to sit on it.

Here are a few rules if you do decide to defer:

Only one defer allowed per person. Think of it as a rare coupon you don’t want to squander.

Make your decision time bound: Limit how much you’re willing to spend on it, and don’t make it too big - one hour max, say.

Commit to a decision by a specific date (no longer than a week), and tell it to them. Then keep your word.

“Let’s get together sometime”
This really means “I’m not interested (or mildly interested), but not enough to follow through.” The solution here is simple: Pick a date. I found myself weaseling out last week. I really did want to get together with a friend and peer, but I was having a weak moment and used the phrase. It felt weird. Thank goodness she called me on it and said “Let’s set a date. how about next Monday at lunch time?”

A common variation: “We’ll be in touch” - sadly not uncommon when applying for a job or sending an unwanted proposal. Please, put me out of my misery and get it over with! (I’m told companies sometimes get so inundated with resumes that they make it easier on themselves by not sending “sorry” letters. I don’t respect this practice. Disclaimer: I’ve never been in the hiring role.)

“Interesting”
This is a true classic, and often means “That’s really uninteresting” and/or “I disagree but don’t want to get into it with you.” To be fair, this can also mean “I don’t understand or agree, but I’m willing to think about it.” Also, it rally depends on the tone.

Instead of saying this, try getting into question asking mode and being genuinely curious. (For more, see How to help people, step 1.)

(An example: I once sent a resume to a company, waited a few weeks, heard nothing, then called the hiring person. She said “We got your resume. It was … interesting.” Her tone made me think “We thought your use of crayons for the resume was innovative.” Not getting hired worked out much better, BTW.)

Others?
Do you have any favorites? A few others:

“Send me a brochure” (”I’m not interested, but I won’t say so.”)

“That’s something” (”I have no idea what to do with this gift.”)

“She’s not here right now” (”She’s here, but she doesn’t want to talk to you.”

“Thank you for sharing” (”That was wildly inappropriate. Save it for you psychiatrist.”


Thursday, July 24th, 2008

Time is Money: the Sales Professional, the Clock, and the Pocketbook

Time is money.  Guess which group of people utters this phrase most frequently?  Commissioned salespeople.  Hands down.  It’s almost a rite of passage that you can’t be a salesperson unless you rinse and repeat daily.  Salespeople know how to turn time into money: spend a majority of time on selling activity, namely generating leads, business development, and follow-up.  Simple.  What makes it so hard?  All the non-selling activities that need to be done. 

I believe many salespeople have lost sight of the value of their time.  They run for coffee, socialize with friends, check the latest blog postings, schedule personal appointments, surf the web…all which tends to increase when a sale is made…as if now they can relax a bit. 

As a salesperson, if you really want to get clear about if the activity you’re currently working on is worth your time, figure out how much your time is worth.  Then you can objectively ask, “Is what I’m working on right this minute generating the sales goals and income targets I’ve set for myself?”

So let’s do a little bit of math. 

1. How much do you want to earn this year? (Ex: $80K)
2. If you’re lucky enough to have a base, subtract that out to get your target earnings. (Ex: $80K - $10K = $70K)
3. To realize those target earnings, how much would you have to sell to achieve it with your commission structure?  (Ex: at 7% commission, you’d have to sell $1M)
4. How many weeks do you work after you subtract out vacation? (Ex: 52 weeks minus 2 weeks of vacation = 50 weeks)
5. Divide your annual sales goal by the number of weeks you’ll work to arrive at your weekly sales goal. (Ex: $1M / 50 = $20K)
6. Divide that by the number of days you work each week to get your daily sales goal.  (Ex: $20K/5 = $4K)
7. IF you could meet that goal each day, how much would an hour of your time be worth?  Divide your target earnings from #2 by #4 to reach your weekly income target. (Ex: $70K / 50 = $1400)
8. Find your daily income target by dividing by the number of days you work each week. (Ex: $1,400 / 5 = $280)
9. Figure out your hourly income target by dividing that figure by how many hours you work each day (Ex: $280 / 8 = $35).�
10. Lastly, determine your to-the-minute rate by dividing by 60 (Ex: $35 / 60 = $.58). 

Now you start to ask yourself the tough questions.  If time is truly worth money, is what you’re doing this minute worth $.58?  Is five minutes of your current activity worth $2.91?  If an hour goes by, did you produce $35 of value?  If someone were watching, would they reach into their pocket and pay you $35 for what you just produced?  My hope is that by tying the clock to your pocketbook, you might be more aware of the time…and money…that slips by when wasted.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time®.  She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401. 

Receive a free eBook “111 Ways to Improve Your Personal Productivity“!


Tuesday, July 15th, 2008

Be a Productivity Role Model

Have you ever taken an honest look at how you are perceived around the office?  Your behavior, attitude, and reputation play a huge role in how you interact with coworkers and subordinates.  Others may listen to you because of your job title, but if that’s the only reason, you have a serious problem on your hands.

I’m not talking about superficial issues like dressing well or keeping a tidy office.  It goes deeper than that—to your attitude towards work and your attitude towards personal productivity.

Do you have a reputation of exceptional organization, follow-up, and time management? 

Or do people dread sending you an e-mail, because they know there’s a slim chance that they’ll ever hear back?

Is your desk a black hole, where papers and requests go in, but never come out? 

Does it take you thirty minutes to find something that you would expect someone else to find in thirty seconds?

The bottom line is that to be an effective leader and coworker, you need to be a good role model that others will choose to emulate.  Your employees and coworkers might pay attention to what you say, but they’ll ALWAYS pay attention to what you do.  You’re a role model—good or bad—through your image.

Take a personal inventory of how others see you in the workplace.  Your goal is to identify—and correct—your own personal productivity demons.  Need help getting started?  Begin by asking yourself these questions:

Are you the bottleneck?  The only thing worse than the person at the office who seems to do nothing is the person who tries to do everything. 

Say it with me folks, “I can’t do it all.”

The sooner you come to terms with that troublesome fact, the better off you’ll be.  In pursuit of being the undisputed office superstar, you may in fact be buried.  The more you try to do everything, the less able you are to do anything.

Sure, the business world can be demanding, but nine times out of ten, helplessly buried office workers put themselves in the overworked situation they’re in.  As a leader (and as a human being) you need to understand how to prioritize, which means understanding how to say “no.”

If you constantly accept additional responsibilities, without being able to keep up with what you’ve already committed, you will eventually be unable to devote proper attention to any one of your many duties. 

If you think that being overextended and perpetually frazzled sounds bad, imagine reporting to someone in that situation.  Being spread too thin generally leads to missed deadlines, poor response times, and a constant source of unnecessary stress.

Do your subordinates, coworkers—and yourself—a favor.  Keep your priorities focused and your schedule realistic.  You need to be able to work as hard for your people as they do for you.

If it takes you days to respond to a voicemail or weeks to review a proposal, you aren’t setting others up for success.  Don’t be the bottleneck!

Do you micromanage?  You have a staff at your disposal…so why are you still doing everything yourself?  The best thing you can do as a manager is to put people in place whom you can trust—and then trust them.

Always remember, however, that your way isn’t the only way and that sometimes “good enough” is, well, good enough.  Does that mean that you keep slack standards and let people get away with sub-par work?  Of course not!  It just means that you pick your battles and allow your team to do their jobs without having to constantly worry about your “helpful” interventions.

There will always be some things that absolutely need to be done a certain way and kept to a certain standard.  These are the tasks and priorities that you should keep a close watch on to ensure that they are completed properly. 

But what about the others?  Just ask yourself what would happen if a given task was completed adequately, instead of perfectly.  Or if a project was done correctly, although perhaps not in exactly the same way you would go about it if you were to do it yourself.  Most of the time, you’ll find that it really isn’t that big a deal.  In these cases, it is important to step back, let go, and focus your energies on more important initiatives. 

Is your schedule realistic?  Take a look at your schedule for this week.  Are you booked solid, running from one meeting to the next all day every day?

If you’re overbooked, not only will you leave yourself no time to accomplish important, high-priority tasks, you’ll also make yourself unavailable to your team.  It doesn’t do any good if a project is completed on deadline if it takes three days for you to have a moment to take a look at it.

Besides, what does it say about the value of your time if you are booking yourself silly day in and day out?  By accepting every invitation you receive, you are letting others control you time and determine your priorities.  That isn’t what leadership is about!

Don’t attend any meeting where the organizer can’t clearly articulate the objective.  And make sure that when you do attend a meeting, others understand why you are there and know what they can expect in terms of your involvement.  If you regularly find yourself in meetings “just in case” you’re needed, you aren’t placing much of a premium on your time. 

What are your other productivity demons?  Everyone has their downfalls, and the ones discussed above are just a starting point.  Take a good, hard look at yourself and come up with a fair assessment of the impression you give others at the office.  This is no time to tell little white lies or shy away from the truth.  The only way to fix the problem is to tackle the issue head on.

Whatever your demons are—too much socializing, excessive email surfing, time management problems, over scheduling your time, responding slowly to e-mail, dealing with personal issues on work hours, or procrastination—identify them and then work to put them to rest.

That’s the beauty of it.  You really can fix many of these problems right away.  If you’re honest with yourself, you know the right things to do.  You just need to listen to that nagging voice in the back of your mind and make it happen.

Make it a productive day! ™
© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time®.  She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401. 

Receive a free eBook “111 Ways to Improve Your Personal Productivity“!


Thursday, July 3rd, 2008

Co-workers, meetings, and inefficiency: the big energy bandits in the workplace

The workplace is full of energy drains, even for people who work at home. You get caught up in the routine, and lo and behold, hours have passed — and you’ve expended precious energy without much return. If this sounds like your work life, maybe you ought to try a few of these prescriptions.

1. Speak up when you have too much on your plate.  If you’re overworked, you’ll eventually hit a point where your personal energy falls to nil and nothing gets done. Do what you can to streamline your work processes, negotiate deadline extensions, simplify your tasks, and delegate in order to get things done.

2. Be unavailable. That’s right. When someone says, “Do you have a minute?” it’s okay to say, “Not right now.” You don’t have to be rude or impolite, but you do have to be honest. Get over wanting to feel needed, or you’ll have no end of work.

3. Prepare to have a great meeting.  As vehicles for communication, meetings can be extremely valuable mechanisms for disseminating vision, crafting strategic plans, and developing responses to challenges and opportunities — so be ready for them. The productivity of any meeting starts before the meeting begins.

4. Create a meeting code of conduct. Chaotic, over-long meetings can leave you frustrated and with minimal energy. The next time you attend a meeting, request the opportunity to lead an exercise aimed at making the meeting more productive and less draining.

5. Schedule your interruptions. If your co-workers are constantly interrupting your flow of work, set up regular check-in times, or block out interruptible times when you can sit down and talk — and make yourself unavailable otherwise.

6. Challenge the status quo. If you find yourself following energy-wasting company rules you see no purpose for, ask why. The answer may simply be “Because that’s the way we’ve always done it.” If a policy’s senseless and you make enough fuss about it, you may be able to change things. 

7. Argue for the tools and equipment you need. There’s no reason you should have to make do with a shared printer down the hall. If you argue intelligently for the tools you require to be more productive, you just might get them.

8. Become more efficient and get things done faster.  Find ways to handle repetitive tasks more quickly, and look at how you can eliminate redundancy in your workplace. If you can lower your standards or take shortcuts without hurting your work quality — well, what are you waiting for?

Take a little time to figure out how to keep your typical distractions at bay, and prevent even minor disruptions and disturbances. If you want maintain your energy and get things done, learn to create situations that are suited to concentrated, focused work without interruptions. You can do this by eliminating your excuses, building barriers, creating preventive assertions, and challenging your own thinking.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401.  Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.


Thursday, June 26th, 2008

Me, You, and the Handheld

These days, most of us use handheld technology in all aspects of our daily lives, blurring the boundaries between work and home. Has this made you feel more overworked and less energized? If so, you need to learn how to break free from technology, turn it off regularly, stop letting it control you, and unplug in ways that boost your energy. Let’s chat about your electronic habits, and about how to regain control.

1. Plan your screen time and stick to it. It’s unnatural to focus on a computer or TV screen for hours on end instead of interacting with people. Yet this is precisely what most people do — and the subsequent feelings of social isolation and depression can be quite damaging to your energy level.

2. Put your life first. Don’t let technology eat up your free time; technology exists to simplify your life, not to complicate it. It’s up to you to keep it in check. A good start is to turn off all electronics an hour before bedtime.

3. Keep your electronic in-box empty. Slash through the electronic detritus to maximize your efficiency, and therefore your energy level. If you let your voicemail and email inboxes get overcrowded, important communications might fell through the cracks, straining a friend’s or client’s trust in you.

4. Get your computer organized. Too much computer clutter can drain your energy just by forcing you to hunt for things that should be easy to find. Delete old files, reorganize folders, and give files names that make their contents obvious at a glance.

5. Turn off your technology when you’re on personal time. You can’t recharge your personal energies if you’re always working. Once the workday is over, make yourself electronically scarce.

6. Avoid Obsessive Compulsive Technology Disorder. You don’t need to check your email constantly. Doing so is forces your brain to start/stop/start/stop constantly, which requires a huge amount of mental energy. Instead, turn off the technological distractions so you can get work done.

7. Just say no to instant messaging.  Instant messaging is a great way to stay in contact, but too much of it steals time and energy you need for other work. Don’t be afraid to turn on the “DO NOT DISTURB” feature when you want to focus on a task that requires your complete concentration.

8. Match the message to the medium. Use the right means of communication for a particular message. Sometimes email is the most efficient way to communicate with a particular person; sometimes it’s better to pick up the phone.

Electronic devices are supposed to make your life easier, not more stressful. If they’ve begun to dominate your life — including your time off — step back and decide whether all that stress is worth the reward. It may be time to shed some of that technology, or at least to put it back in its place.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401.  Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.


Thursday, May 29th, 2008

Abandonment, outsourcing, discipline and other difficult productivity questions

Time is your most valuable possession. What tasks do you devote the most energy to every day? You may be working hard to climb the big ladder of success, but you’ll waste a lot of energy (and time) if you discover it’s leaning on the wrong wall. An intense, personal commitment to achieving your goals gives you the vigor you need to move forward every day.

Try these time management tips on for size.

1. Practice purposeful abandonment. If you have too much on your plate, get rid of anything that doesn’t meet your objectives or have long-term consequences for your work. Your only other option is overwork and flagging energy.

2. Get some help. Don’t try to do everything yourself, especially if you’re running a business. Hire someone to deal with all the repetitive or minor tasks anyone can do, so you can get the important work done.

3. Focus on value. Work when you’re at work: don’t check your eBay listings, surf the Internet, or answer your private email. Otherwise, you’re robbing yourself of your precious, irreplaceable minutes.

4. Outsource to a third party. If you’re overloaded with tasks that someone else can do more cheaply, then by all means hire someone to do them. Specialist websites like Elance.com can be lifesavers in such a situation.

5. Do one thing at a time. Even if you’re good at multitasking, do just one thing at a time. Otherwise, you’re giving each task less than the attention it deserves, and it’ll take you longer to get things done.

6. Be disciplined. When you promise someone you’ll complete a task by a certain timeframe, do you do it? Or does the deadline slip past, with you muttering to yourself, “Stupid. What’s wrong with you?” Guilt sucks the energy right out of you, so avoid it by forcing yourself to get your work done on time. 

7. Make some progress. Don’t just maintain the status quo; work to get something done every day. Understand the difference between maintenance and progress, and make sure there’s some forward momentum to at least some of your tasks.

8. Realize that your to-do list is never going to end until you’re dead. You’re not going to get it all done; there will always be more things to do than time to do them in. It’s called life. That’s okay; what would you do with yourself if your to-do list did end?

When you work on a task, your capacity to work on other tasks will slowly decline.  When your energy is depleted, you don’t work well until you catch your “second wind” and your energy is replenished.  So you must select tasks purposefully, making sure the most important things get the lion’s share of your energy and attention.

(c) 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401.  Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.


Thursday, April 3rd, 2008

Keep Up with Daily Responsibilities: Get Back to Your Post, Soldier!

In the military, your job or position is known as your Post. Even if you’re not in the military, a well-defined Post is an important pillar of personal productivity. When you do your job well, other things in your life fall into place more smoothly. When this pillar is weak, your personal responsibilities seem to get in the way of life. Try these tips for defining and handling your life responsibilities.

1. Hire out tasks requiring a level of expertise you don’t have. You don’t have to do everything yourself, especially when there are people available who can do it better for a price. You can outsource just about anything these days.

2. Hire out simple chores to helpers. Most people don’t have the time to work full-time and do all the housework too — so don’t hesitate to hire it out if you need to. In most cases, such services are worth far more to us than anything else we might have spent the money on.

3. Have goods delivered to avoid unnecessary time at the store. You can still get milk, groceries, and dry cleaning delivered in most areas, and online shopping for other things works great if you’ve got any mail service at all.

4. Complete shopping efficiently. Little things add up. Plan the most efficient route to get your shopping done, pick up your pace, create a shopping chart, buy in bulk, and don’t try clothes on in the store. It’s often more trouble than it’s worth.

5. Run errands efficiently. Instead of trying to do it all on your day off, divide up your chores and do one or two every evening. If you can’t, try to consolidate your errands so you can get them done with the minimum of fuss, or take care of a particular errand whenever you happen to drive by on the way to somewhere else.

6. Function effectively as the social, child, and family coordinator. Be sure to plan time with your friends and extended family, and coordinate your social activities, because your significant other (especially if he’s a guy) might not.

7. Do routine chores on a regular basis. Be sure to keep up with all the boring tasks that keep your household humming along smoothly. For example, keep your house clean, mow the lawn, pay your bills, or do whatever your Post requires.

8. Conduct preventive maintenance on your home. It may not be required every day, but preventative maintenance will help keep your life together. Keep an eye on your kitchen, bathroom, bedroom, and laundry room especially, and make sure certain items get fixed or replaced regularly.

9. Prepare meals quickly and systematically. Take advantage of meal plans, cooking services, and school lunch programs to cut down on the time you have to spend in the kitchen.

10. Expect family members to do their fair share of the housework. To protect your sanity, it’s imperative to develop an understanding with your partner and kids about how you’ll divide household chores. Emphasize fairness and responsibility.

You may not be in the military, but you have your own well-defined Post and set of responsibilities, both inside and outside the home. So should everyone else in your family, right down to the youngest kid. If you and yours can’t do it all, don’t hesitate to hire people to help. Letting day-to-day tasks, chores, errands, and responsibilities overwhelm you is the first step on the path to the loony bin.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, professional speaker, and author who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training company in Denver, Colorado, that caters to high-stress industries. Laura’s newest productivity book, The Exhaustion Cure (Broadway Books), hits bookstores in May 2008.  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco, Sunoco, KPMG, Nationwide, and MolsonCoors.  Contact her at www.TheProductivityPro.com


Monday, March 31st, 2008

The Paperless Office? What a Joke!

No matter how technologically savvy we become, we can’t seem to eliminate paper. In fact, studies estimate that we generate up to ten times more paper than we did before the advent of the computer! How much of that paper is sitting in stacks on multiple surfaces all over your home and office?  To tame those mountains of paper, try throwing these ideas at them.

1. Consistently purge your files without fear. Before you embark on an overhaul of your filing systems, purge all the old junk first. Why spend time dealing with paper you’re just going to toss anyway?

2. Create and maintain a filing system that allows you to find papers easily. If you can’t find a particular piece of paperwork when you need it, it might as well not exist. Pick a logical filing scheme and follow it religiously.

3. Follow a daily processing system for staying on top of mail and paperwork. Keep track of your incoming mail and other paperwork every day, and use the 6-D system to deal with it: discard, do, delegate, date, drawer, or deter.

4. Handle bills in a timely fashion and keep up with bookkeeping. Limit the number of credit cards and checking accounts you have, and learn to file everything effectively so you know when bills are due. Online payments can help.

5. Know where you put every piece of paper you receive. Keep different types of paperwork in separate files, and think before you put something into a file: is it really worth my time and effort? For example, most store coupons aren’t.

6. Handle phone calls and voice mail productively. Avoid phone tag, which does little but add to your daily paper deluge. Answering the phone when it rings can be much more effective. Also, start a phone log to keep track of who you’ve called and who’s called you.

7. Use technology to reduce paper and complete tasks quickly. Utilize computers and related devices to automate what would ordinarily be paper-based tasks: e.g., holiday lists, contact management, word processing, and mass-mailings.

8. Keep important papers up to date and easy to locate. It’s especially important to keep track of insurance, medical documents, and wills, and to keep them current at all times. Make a list of all your passwords and bank account numbers too, and make sure your loved ones know where to find that list.

9. Use a calendar system to track family members’ schedules. Use ONE calendar that contains ALL your personal, family, and work commitments, so you can track and sync other people’s schedules with your own.

10. Organize and keep up with my reading. If you’ve got too little time to keep up with your reading, cut back on your commitments, and try listening to audio books. Even better, ditch the stuff that’s so dull it puts you to sleep.

It pays to spend a little time every day making your bill paying, filing, reading, tracking, and scheduling more manageable. If you don’t get control of the paper monster, it’ll get control of you. If that happens, you’re likely to find yourself drowning in a sea of paper — not exactly the most dignified way to go!

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, professional speaker, and author who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training company in Denver, Colorado, that caters to high-stress industries. Laura’s newest productivity book, The Exhaustion Cure (Broadway Books), hits bookstores in May 2008.  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco, Sunoco, KPMG, Nationwide, and MolsonCoors.  Contact her at www.TheProductivityPro.com


Monday, March 24th, 2008

Time management is dead: The new reality of productivity

We’ve all been there. There’s mail piled up on the corner of your desk. You have 37 unread e-mails. The phone is ringing (not that phone – the other phone). And you’ll be lucky if you can get through three of the fifteen items on your to-do list.

Oh – and you have four hours of meetings ahead of you.

It didn’t used to be this way. The world has changed in the last decade or so. Has your approach to time management changed with it?

If you find yourself stressed out and frustrated every time you try to hunker down and take control of your time, there’s a good chance that’s because you need a new way to think about time management. Don’t fall into the trap of trying to force yourself to work within a system that just isn’t compatible with the pace of your day or the nature of your work. Just like electronic organizers are perfect for some and others swear by paper planners, even the best time management system will fail if it doesn’t jive with the way you get through each day.

If you’re looking for a productivity system that is compatible with real life, consider 4-A Time Management. By focusing on four key elements of productivity you can create a flexible, customized productivity strategy that is compatible with the fast paced demands of today.

Activity. When there are 117 things that could be done next, how are we supposed to prioritize? In this new era of productivity, it is pretty much impossible to successfully schedule your day in advance. You might set out a clear list of objectives and a bulletproof timetable, but we all know that one unexpected phone call can cause the whole plan to collapse in on itself – priorities change, a crisis pops up, a deadline is moved up a week; these things happen.

Since you can’t plan for everything, it is important that you have a crystal clear understanding of what your priorities are. If something happens that is beyond your control and these priorities need to be adjusted – fine – but until then, you should have a game plan.

Evaluate your to-do list to see which tasks will yield the greatest benefit. The old A-B-C method probably won’t work if the flow of your day changes often. You need a new method of deciding where to spend your valuable time.

Think about the average amount of time that you can work uninterrupted. Which of your tasks will benefit most from that undivided attention? Which require a lot more or much less? Make a plan to work on the bigger, more time-intensive projects when you know you’re least likely to be disturbed. Save the little ones for those windows between meetings and phone calls when you won’t get much else done.

If one of your important projects is just too intimidating for you to ever make any headway, break it down into smaller, manageable steps. I guarantee that nine times out of ten, once you get started you’ll forget why you put it off for so long to begin with.

Availability. The best laid plans won’t stand a chance if you don’t find a way to control your availability. Your time is your most valuable asset. Don’t just give it away to anyone who asks! You’ll never have complete control over your availability, but it’s important to know how to carve out blocks of distraction-free time that is conducive to productivity.

Meetings are notorious for eating up massive blocks of time. Learn to say “no.” It’s pretty likely that you don’t need to be at all of the meetings that you’re attending. Can you send someone in your place? Ask for the minutes to be forwarded? Address the situation with a quick phone call? Evaluate whether the meetings you attend are really necessary.

When you’re not in those meetings, schedule time to work. In some jobs this is easier to do than others. It might just be a matter of shutting your office door and setting your phone to voicemail. Or working from home or heading to Starbucks with your laptop. You might need a clear signal for your co-workers, like using a do-not-disturb sign or putting on head phones when you need to work uninterrupted.

Whatever your solution – don’t abuse it. If you try to make yourself constantly unavailable, you will quickly find that others lose respect for your “I’m busy” signal.

Then you’re right back where you started, whether you’re up against an important deadline or not.

Accessibility. You’ve already decided that you aren’t going to give everyone around constant access to your time. The next step is to make sure that you have easy access to the information, tools, and resources you need to be productive.

Invest the time necessary to make sure the things you need on a regular basis are at your fingertips. Things you access frequently should be filed on your desktop in an organizer or in a drawer that’s at arm’s reach. Put the files you only use occasionally where they are accessible at your desk, but give the easiest access to those things that you reference regularly. Archive files you rarely need in the bottom drawers or in files away from your desk.

Perhaps the most important and overlooked thing you can do to get organized is to structure your electronic files. In an age where most files are electronic, it’s easy to lose them to the vacuum of cyber storage. File electronic documents similar to the way you would paper ones. Don’t just plop everything in “My Documents” or on your desktop and leave it for lost. Set up folders and sub folders that have intuitive titles that you’ll easily navigate. Use dates and enough detail in file names that you won’t have to open multiple documents when you’re looking for something specific. In short, do the initial work of saving the files in an organized manner to make referencing them an easy task.

Stopping to hunt for what you need not only wastes time, but it destroys your rhythm and forces you to break your concentration. It’s well worth it to organize as you go.

Attention. The most effective time management system in the world won’t do a thing to improve your productivity if you don’t focus on the task at hand. For many of us, the problem isn’t a lack of willpower; it’s having the restraint to refuse distractions.

This means closing Outlook when you’re not working on e-mail and trying to check it only a few times a day. Resist the urge to open messages as they come in. This also means letting the voicemail light stay on until you’ve finished what you’re doing. Treat your project time like an appointment with a coworker. Ignore the phone, the e-mail, and the urge to go get a cup of coffee.

Of course, avoiding email and the phone might be much easier than avoiding the distractions that come from coworkers. If you’ve already put your “do not disturb” signal in place, be it headphones or a closed office door, and you’re still being interrupted, it’s time to tactfully redirect the person distracting you.

Acknowledge the issue and let them know you’re in the thick of an important project. Ask if you may give them a call in an hour when they may have your undivided attention.

Just remember – it’s better to be like a postage stamp and stick with something all the way to the end than it is to be a butterfly that flits from task to task!

So forget managing your time – it can’t be managed. Manage yourself with these 4 A’s and you’ll increase the likelihood you’ll have a productive day.

Make it a productive day!

www.TheProductivityPro.com


Friday, March 21st, 2008

Beat the Bandits that Rob Your Time

Pests are the time-wasters and robbers that keep you from being able to accomplish your goals, the "termites" that eat away at your personal foundations. Getting rid of them may seem difficult at first, but it’s amazing how good we are at eliminating time-wasters when forced to. Try these pointers and see what you can accomplish.

1. Confront problems head-on and make decisions quickly. Indecisiveness is a big time-waster and a major pest in your quest to be productive. The ability to make quick decisions is the hallmark of a good leader and efficient person.

2. Complete the tasks you start. Don’t let projects stall; make a running list keeping track of them so you know what’s due next, and break them down into smaller pieces to get them done easier.

3. Keep interruptions from wasting your time. Tame the telephone, and if you need to, go into hiding to get things done. If you work at home, explain to your friends and family what you do, and ask them to limit the interruptions.

4. Create shortcuts to get things done quickly. Find ways to streamline and simplify your life. Even little things like keeping an on-going shopping list, taking kitchen shortcuts, and catching up on news online instead of reading the paper can shave valuable minutes off your daily routine.

5. Combine activities and routines. Get work done while accomplishing other necessary tasks. For example, you can catch up on phone calls while folding laundry, or combine exercise with family time by going on family walks.

6. Make good use of down time. If you’re waiting for something to happen, don’t just twiddle your thumbs: try to complete a little task. Pay a bill, knit, tidy up the car, make dinner reservations — whatever occurs to you.

7. Turn off the technology. You don’t have to be electronically available 24/7. For the sake of your own sanity, unplug during your down time, and be fully present in whatever you’re doing, especially if you’re with loved ones.

8. Know and avoid your biggest timewasters and distractions. Identify your favorite pests, whether they’re television, computer games, or talking on the phone too much, and get a handle on them. You don’t have to cut them out completely, but set some rules on how often you’ll indulge.

9. Make productive use of driving or commuting time. Get some work done while commuting, especially if you’re a passenger. If you’re driving, you can still make phone calls (with a hands-free setup, of course!), use a voice recorder, or listen to books on tape.

10. Eliminate aggravation and save time when traveling or flying. Take steps to make travel as pleasant an experience as possible. Simplify your packing regime, arrive early, and take advantage of options like driving services that, while expensive, are worthwhile in the long run.

Don’t be so controlled by daily events that your productivity goes into the toilet. Learn to eliminate the obstacles in your path, all the wasted pieces of time that fritter away your day. I guarantee that you’ll be amazed and invigorated by what you’re able to accomplish.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, professional speaker, and author who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training company in Denver, Colorado, that caters to high-stress industries. Laura’s newest productivity book, The Exhaustion Cure (Broadway Books), hits bookstores in May 2008.  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco, Sunoco, KPMG, Nationwide, and MolsonCoors.  Contact her at www.TheProductivityPro.com