The Productivity Pro® Blog by Laura Stack - Time Management, Getting Things Done, How to Be More Productive

Order relates to your level of organization: your ability to sort, filter, and process information effectively. It also involves your ability to find what you want when you want it, and how tidy your work area looks — especially to the people who matter.  Here are a few ideas to help you control the paper, email, reading material, and inputs that flow into your office.

1. Realize that some people aren’t born more organized than others. Understand that organization is a skill that can be learned, just like riding a bike. Getting organized is a process of trial, error and persistence, but you can master it if you’re serious about it.

2. Keep a clutter-free work surface. You don’t have to be creative and disorganized, if you’re willing to learn and the pain is bad enough. No matter what you’ve seen on coffee cups, a clean desk is NOT a sign of an empty mind.

3. Know how to organize "pending" items requiring future action. Create a tickler file, an indispensable system that will remind you which papers require your action today, and allow you to forget the rest until their time has come.

4. Maintain orderly and organized files, so you can find essential information when you need it. If you’ve ever taken more than three minutes to find anything you need, then it’s high time to reorganize.

5. Sort, process, and store incoming information quickly and easily. Every piece of paper, email, voicemail, and fax that you get is simply a piece of information. There are only six things that you can do with any piece of information: discard, delegate, do, date, drawer or delete (the 6-D system).

6. Discard information quickly and easily. Don’t be a packrat. If you doubt you’ll ever use or read something, don’t be afraid to toss it.

7. Touch paper only once. Be very decisive, and have a home for each type of information. Sort it using the 6-D System, decide immediately where each item belongs, and put it away.

8. Avoid using sticky notes or scraps of paper to record messages or tasks. Temporary notes should be for temporary things, like writing down a number you’ll use only once, or marking comments in a document. Consolidate your system using phone logs and organizers.

9. Know the contents of every cabinet, drawer, and storage space in your home and office. The only way to do this is to go through every item you own and give away, put away, toss, or store it. This is an effective way to "poison the packrat" and complete projects that have gone undone for too long.

10. Have a systematic plan to stay organized. Staying organized requires ongoing practice and planning. The most effective way to control clutter is to say no — to new tasks, belongings, magazine subscriptions, whatever.

It’s critical that you learn to organize everything associated with your work. Not only does a messy office make it more difficult to find what you need when you need it, it’s a career deterrent: people with messy work areas are less likely to get promoted. Remember, perception is reality these days. Leave your office messy all the time, and your career may stall. And you still won’t be able to find what you’re looking for!

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, professional speaker, and author who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training company in Denver, Colorado, that caters to high-stress industries. Laura’s newest productivity book, The Exhaustion Cure (Broadway Books), hits bookstores in May 2008.  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco, Sunoco, KPMG, Nationwide, and MolsonCoors.  Contact her at www.TheProductivityPro.com. 

Its About Time

Pareto is very busy in the sales world.  You know the 80-20 rule.  In this case, it means that only 20% of salespeople spend 80% of their time on selling activities.  Are you in this group?  See if you recognize yourself.  If not, here’s how you can join the group.      

Put your fingers on it fast.  Laura Stack is a professional speaker and author of Leave the Office Earlier® and Find More Time.  She sees several time wasters that cost salespeople valuable selling time.  One of the biggest time wasters is lacking a system to track client history.  The system should include notes on conversations that took place, with whom, and when they took place.  Stack says, “To be truly organized you should be able to have a prospect call you out of the blue and you should be able to immediately refer back to a conversation that took place years ago.”  Without the system, you can’t be effective. You may even frustrate clients who have to repeat themselves and might have to rely on facts that aren’t correct.   Stack uses ACT! to take notes while talking with clients on the phone.  Many salespeople are unaware that Outlook can be used to track history.  The journal feature allows you to take notes and attach those notes to the contact.  Stack adds that you can use a manual folder system if you prefer. What is essential is to have a system to aggregate and retrieve client history. 

There’s an unexpected time waster—the BlackBerry.  It’s hard to use one for taking notes because you can’t type that fast.  Stack sees salespeople taking notes on scraps of paper, place mats and even their hands. That haphazard system makes them more disorganized.  She suggests, “Understand the features and benefits and decide if it’s for you.”  It’s important once you do take notes to enter them into your system as soon as possible so they don’t pile up.

Get to work fast.  Another time waster is when salespeople lack a plan or poorly plan their daily activities.  It starts by having a system to schedule follow up tasks like telephone calls.  If you tell a customer you will call in two weeks, you must follow through.  Some salespeople think they can remember everything they promise. That’s far too taxing. Instead, a technology supplied or manual system works well to keep your promises.  She says, “People will work with someone who is reliable more than someone they like.”  Some inefficient salespeople begin each day thinking, “Who am I supposed to call today?”  Stack says that when you come to work each day you should already know whom you’re supposed to call and what you’re supposed to do.  If you work in inside sales, your planning can be the last task of the previous day.  If you do a lot of driving, a week out is sufficient and more time is required for air travelers.  In addition, at the beginning of each month Stack recommends reviewing activities for the coming month.

Work on selling.  Stack sees many salespeople wasting time on activities that take them away from selling. One activity is constant email checking which she suggests reducing to once per day. She sees salespeople who take notes on spiral notebooks only to waste time flipping back through the notebooks to locate a particular piece of customer information.  She often hears complaints about completing reports that are time wasters. Yet when she asks, “What have you done about it?” she often gets the response, “Nothing.”  Stack reports, “If leadership knew, they would care as it’s directly impacting the profitability of the sales force.” 

You may think you don’t have time to plan your selling.  You really do.  Stack says, “Organization is an enabler. Once it’s in place, it allows you to make more sales. It’s a launching pad to reach more sales revenue.”  Sounds like it’s time to take the leap and join the 20% that are selling more effectively. 

Maura Schreier-Fleming works with business and sales professionals on skills and strategies so they can sell more and be more productive at work.  She is the author of Real-World Selling for Out-of-this-World Results which is available at www.BestatSelling.com.  She founded her company Best@Selling in 1997.  You can reach her at 972.380.0200 or info@Bestatsellling.com. 

Pretty much anybody you ask will tell you they’re pressed for time. There just aren’t enough hours to get it all done, yadda yadda yadda.  So we prioritize, streamline, and simplify.  You can improve your efficiency until you’re blue in the face, not to mention very tightly wound, but you still aren’t addressing one of the biggest time and energy wasters in your day: incoming information.  As my 12-year-old daughter, Meagan, would text on her phone: “TMI” (translation: Too Much Information).

If the 21st century has brought us anything, it is WAY too much information. You can watch several channels full of cable news 24 hours a day. You can surf the internet on any topic until you can’t see straight. Most people could heat their home with the amount of junk mail they receive on a continuous basis.  Imagine the time and productivity lost just sorting though it all!

So why not join me in 2008 and put yourself on a low-information diet? Make this the year that you say “NO MORE!” to the endless onslaught of time-wasting, productivity-eating, stress-inducing STUFF coming at you.

Here are a few ideas to get you started:

Skip the news. I haven’t regularly watched the news or read a newspaper in fifteen years. Some people are shocked when they hear me say that.  But I’m shocked when people confess how much time they waste each day reading their latest blog postings.  Think about what you really gain by being a news junkie.  To be honest, most of the news out there just isn’t the kind of thing that really impacts my family, my business, or me. And quite frankly, a big chunk of what gets reported will do little more than make me feel angry or even depressed.  So if your job or your natural sense of curiosity don’t prohibit it, consider a very low-news diet. Believe me: my selective ignorance has never caused me a single problem and allows me to focus my energy and attention.

Never meet in person to give information. What’s the number one complaint most people have when it comes to office productivity? Meetings!  Why do we do it to ourselves?  Do we really leave with the decisions that made spending the time worthwhile?  Or are we just regurgitating information that’s already been provided elsewhere?  Does the speaker stand there and read the PowerPoint slides he just emailed to you?  Hello?  If you already have the slides—you could have just read them yourself.  Phone conferences are even worse: they take much longer than an in-person meeting, because participants are checking email and fiddling with their computers.  Create a pact with your team members or department mates to never again have an in-person meeting or phone conference where you are simply conveying information.  Put it on the intranet or compile it into a single email that goes out once a week.  Keep the high cost of the in-person meeting at ebay when the purpose is a simple transfer of low-value information.

Use the phone strategically.  What about meetings with people outside of your office—vendors and clients, for example?  How many times have you spent weeks trying to set up an appointment, only to have it rescheduled at the last minute? Once the meeting actually happens, it costs you a huge piece of your day. If you have a thirty minute meeting that requires an hour’s worth of driving, decide if the time would be better spent with a phone call. Are you really getting better information in person?  Nine times out of ten these meetings could be handled in a tiny fraction of the time, if only they were replaced with a quick phone call. Skip the commute, keep the gas money, and save yourself a ton of time. You may even find that your clients view your respect for THEIR time as refreshing and will appreciate it to no end.

The Mailman Knocks One Hundred Times. The U.S Postal Service does not come running to your home, ring your bell, and hand you one piece of mail at a time, multiple times a day.  It’s batched and delivered once.  If only we could follow the same principle with electronic mail.  I’m not recommending you only check your in-box once a day—I believe that’s unrealistic—but you should still try to cut down.  You can’t focus on a task requiring concentration with your in-box open.  I process my e-mail just a handful of times each day. It’s easy to be in the habit of checking the instant you hear that little ding, but think about what you’re doing to yourself.  What percentage of incoming email is important?  10 percent?  25 percent?  Two percent?  If the majority of incoming email is unimportant and represents information you don’t need (there are donuts in the cafeteria), why would you stop working on the most important task of the day to see if one makes the cut?  You’re letting everyone else dictate your day to you by immediately stopping your productive work and redirecting your attention to an e-mail that is probably not that important anyway.  Then you need to refocus your attention and try to get back on track with whatever you were doing.  After the 50-200 emails you receive each day, just think how many times per hour your productive activities must come to a grinding halt.  Maybe—just maybe—you’re doing it, on purpose, as an excuse to NOT to have to do the hard work you should be doing.

Make the decision NOW.  Many decisions are put off because people are waiting for more information.  How much do you need?  Sometimes enough is good enough.  You will never be able to analyze all the in’s and out’s of every decision, and there will always be more information out there you didn’t consider.  Gather enough information and make the best decision you can with the information you have.  Things can always change.  My father always told me to take initiative and ask forgiveness, not permission.  In the early days of my career, I just handled things for my managers without asking.  If they were gone, I answered for them.  Sometimes it was the wrong answer to be sure, but I’ve always been praised for trying to save my boss some time and force some movement, rather than being berated for the wrong action.  I wish more people would just get some brass and DECIDE.  Stop getting approvals from a million people to cover your backside.  You’re making everyone around you crazy.  Sometimes it is much more efficient to go with the information you have, make the WRONG decision, and make adjustments if necessary, than to waste time being indecisive.

Empower your people. Eric Hoffer, the late American social philosopher, once said, “Far more crucial than what we know or do not know is what we do not want to know.” My husband and COO, John, has asked me several times if I’d like to learn to use the postage machine in our office.  I’ve always staunchly declined.  I have absolutely no desire to learn how to use it.  I enjoy being purposefully ignorant about that machine, since I have no business running it.  When my assistant, Lisa (who sits near me by design), casually asks me a question on the postal machine, I can honestly say, “I have no idea.  You’ll have to get with someone else.”  My staff needs to learn to be problem solving people and handle challenges they experience in the areas they’ve been charged to run, just as I do.  They can’t handle my areas of responsibility, and I refuse to handle theirs—and I unabashedly hold them accountable for their own results.  I’m happy to get them training or pay for assistance, but you should never do those things personally that can be done by someone else at a lower pay level.  You’ll kill yourself.  Give your people the authority they need to make decisions and get things done. If you don’t, you’ll find they consistently create more work for you, not less.

Cut, cut, cut.  Don’t lose your focus as the year goes on.  Cut, streamline, and reduce.  Cancel magazine subscriptions.  Get rid of the junk you haven’t used in a year.  Let all calls you don’t recognize go to voicemail.  Unsubscribe from all newsletters you haven’t specifically requested.  Go out and find things you determine you need to buy, rather than having salespeople feed you information about more things you’ll buy but won’t use.  If your clients keep asking you for the same information over and over again, put it on your website and let new clients know in advance where to find it.  These are just a few examples about how you can deal with less information.  Hope you lose lots of weight on your low-information diet and make 2008…GREAT!

Make it a productive day! ™

It always amuses me how many people get inspired to get organized come the New Year.  It’s as if 1/1 somehow had a magical connotation.  What was wrong with 4/16 or 11/8?  For whatever reason—POOF all of a sudden you’re ready.  But, hey, at least it’s getting done, so bring it on.

What you don’t want to happen, however, is a massive shopping trip to buy bins, baskets, gadgets, etc., if you have no plan on how to use them and implement your system.  Your new organizational tools can now create more piles and even more clutter.  Clutter is not always a problem that can be solved by bins.  That can make it even worse.

Here’s how I would systematically declutter an area.  Get five sturdy boxes.  Label them:

1.     Put Away—items that are out of place and should be put away

2.     Give Away—items that are in good repair that you no longer want, need, or use.  Give to charity, sell, or swap items

3.     Store—items that are going to be used again in a reasonable amount of time, but you don’t use on a regular basis

4.     Toss—items that are broken, old, worn, or in bad repair

5.     Belongs here—will go back into the room, drawer, closet, or cabinet you’re organizing

THEN (and only then) determine your storage solutions for item 3.

See my website for hundreds of articles on improving your personal productivity.  Better yet, subscribe to my free monthly newsletter.

Then take one item out at a time and put it into the appropriate box.  If you’re going to organize for 1 hour, set an egg timer for 50 minutes.  When it buzzes, use the last few minutes of your organizing session to put items away, put the charity items in the car, throw out the trash, or put boxes into storage.  The time investment made in getting organized will repay you over and over in reduced stress, decreased frustration, and more time to spend with friends and family.

The New York Times has a great article on this called A Clutter Too Deep for Mere Bins and Shelves, which reports on the health effects of disorganization.

I just received a sample product from Cocoa Living called Jot-It, a desktop writing board.  Pretty neat concept.  Takes the place of putting sticky notes all over the place.  If you’re the type that writes on scraps of paper, a corner of your desk calendar, or the bottom of the whiteboard hanging on the wall, this could work for you.  It’s essentially a whiteboard on an angled desktop frame where you write notes to yourself, things to do, a phone number to call, etc., and then erase them with the built-in Expo marker eraser when you’re done.  The clear top lifts up and allows you to put one of several lined templates underneath to keep things neat.  While I wouldn’t use it personally, since I capture notes in my DayTimer(R), it would be good for a "scrapper" to keep all notes in the same place.  It’s a bit large for my tastes, but if you have a large surface next to your writing hand, it could be really handy.  Good for people who don’t have large to-do lists and whose workflow allows them to complete tasks the same day they are received.

Not everyone has the natural ability to live out of a suitcase or do business from a laptop bag. However, with a little practice, you can learn how to make the most of your travel time. It’s amazing what you can get done when you put some miles between yourself and the usual distractions of everyday life.

So how do you make the most of your time away? Here are some tips that work for me. I hope a few of them will help you become as efficient when you’re away from the office as you are when you’re there.

Pack efficiently. It all starts with being organized and thinking ahead. Did you ever stay up half the night packing and spend an entire trip frustrated, exhausted, and wondering what it is you forgot? Don’t let it happen again. It’s pretty rare that a trip will pop up at the last minute, but they do have a way of sneaking up on you. Instead of getting packed the day before, start thinking about your trip the week before. Find an out of the way spot to leave an open suitcase and drop things in as you think of them. When it really is time to get ready to go, you’ll be practically done. I have a toiletries bag with duplicate items of everything, so I only have to pack outfits. I have a friend, Rebecca Morgan, who photographs her entire outfit at home—shoes, jewelry, purse, etc.—so she can quickly pull together what she needs at the hotel.

Don’t check your briefcase or laptop bag with the luggage. Stuff happens. Bags disappear—usually not permanently, but long enough to make you wish you had them. While there’s not a whole lot that you can do if it does happen, you can at least be confident that your computer and other work essentials are close at hand. Don’t be tempted to tuck that stack of folders in with your suitcase. If there’s a baggage mishap, you can probably handle business in yesterday’s clothes, but not without your files. I wear business causal attire when I travel, since I have presented in my travel clothes before, but audiences are very understanding.

Have a plan. You’ll usually have a pretty good idea of how much downtime you’ll have during your trip. Before you leave, set some goals. How long is the flight each way? How long will you be alone in your hotel room in the evening? Know what you want to accomplish during various parts of your trip. It isn’t set in stone, just a guide. When you sit down in that airplane seat, you should know exactly what to do next. Maybe there’s a report you want to read or a proposal you want to write. Whatever it is, be ready to dive right in.

Embrace the smart phone (in moderation). You don’t need to become a full-fledged Crackberry addict to enjoy the benefits of a smart phone. It shouldn’t hijack your life, but it can be a useful tool while you’re riding in a taxi or sitting at the gate. Use your downtime to keep up with e-mail. It is a good feeling to know that your e-mail isn’t piling up while you’re away. A smart phone can also help you stay on top of things back at the office without having to play phone tag and leave voicemails all over the place.

Use a jump drive, just in case. It’s tiny, inexpensive, and in a pinch, just might save your career. These little gadgets can go right on your keychain, or for the truly paranoid, around your neck for safekeeping. You can use it as an emergency backup for files essential to your trip. If you laptop is stolen, your battery is fried, or you come face to face with the blue screen of death, you’ll have a backup of your files; like that presentation you came so far to deliver. I had a computer refuse to start up once, but I was immediately able to upload my PowerPoint presentation to the client’s laptop and carry on.

Simplify with a docking station. Do you find yourself transferring files between a desktop computer and your laptop when you need to travel or bring work home? This was one of the biggest frustrations and wastes of time for me for many years. Unless your work requires some serious computer resources (I’m talking way beyond Microsoft Office here), you can probably stop using that desktop machine altogether (I use a Sony VAIO). A docking station means you’ll be able to keep your nice big monitor and full-size keyboard, but still be able to pop your computer out of the dock and slip it into your laptop bag and have all your files in one place. It really is the best of both worlds.

Access your computer by remote. If taking your computer with you isn’t an option, consider setting up remote access. Some companies provide this through a virtual network. Otherwise, similar technology is available through sites like www.gotomypc.com. As long as you have internet access, you’ll have access to the files and programs on your computer. Once you’re connected, you’ll be able to operate your PC just as if it were right in front of you.

Load up a phone card. Hotel telephone fees can be outrageous and cell phone service can leave you hanging when you least expect it. I’ve often not had reception from my hotel room, couldn’t get an internet connection (to use Skype), and had to use the land line. Get a prepaid phone card or calling card service so you can make calls from your room without racking up phone charges or wandering around the parking lot searching for a signal.

Pick up an extra set of chargers and connectors. Keep them in your laptop bag or briefcase. This way all of the cords for all of your gadgets are always packed and ready to go. This applies to your cell phone, PDA, Bluetooth, and laptop computer. When you arrive back to your office, you don’t have to unpack all your cords. My sets are permanently plugged in my office and stored in my briefcase.

Get EVDO. If you absolutely need to have internet access wherever you are, EVDO (Evolution Data Optimized) provides high-speed internet access through certain wireless networks such as Sprint or Verizon. It’s like using WiFi without having to search for a hot spot. If you pay for connection charges a few times a month in a hotel, the convenience is worth the price tag.

Carry a pocket folder or portfolio. We’re not talking about running around the office where you can juggle fistfuls of papers until you get back to your desk. Conference papers, meeting notes, proposals, and sales receipts are all things that can end up crushed, mangled, or lost if you don’t have someplace to put them. Keep everything together and organized until you get back from your trip. I create an envelope for each client meeting and carry a seven-pocket Pendaflex folder for conferences, with the documents I need separated by day.

I hope these tips help you spend your time as a road warrior more productively, and more importantly, have less to do when you return home—so you can squander more time reuniting with your loved ones.

Make it a productive day! ™

Investigate the link between color and worker productivity, and you’ll keep coming across the name of Dr. Nancy Kwallek, Director of the Interior Design program at the University of Texas at Austin’s School of Architecture. In a recent study, she had workers do mundane clerical tasks in offices with several different color schemes and discovered that white is absolutely the worst color for productivity—at first. After being exposed to an all-white environment for a while, most workers adjusted just fine. For those who could screen out their environment from the beginning, however, bright colors were more effective, since they seem to stimulate people in general. Those more easily distracted by the environment did better in rooms painted a cooler color, like blue-green. Ultimately, however, the most effective color scheme was a mix of the two: blue-green over soft red, separated by wood paneling (wainscoting). 

I’m quoted in the Alabama Press-Register in an article by Kaija Wilkinson called "Express Yourself," discussing productivity in office cublicles or "workstations" as they are called today.  She discusses how neat they should be, configuration, use of personal items, and design.  Pretty good article.  I come across as a bit of a neat freak, so I wanted to provide some additional commentary on why I think it’s a good idea to maintain a neat workstation.

Order is your ability to sort, filter, and process information effectively. It’s also your ability to FIND what you want, when you want it. It’s how tidy your work areas look, inside and out.

I believe a messy office is a career detriment. I can’t tell you how many negative comments I hear, such as, “Joan’s office and her work are so sloppy.” People equate messy desks with messy work. Not fair, I know, but perception is reality. My HR clients have flat-out told me: “I’d promote someone with a tidy office over someone with a messy office any day.”

A seminar participant wrote, “My time management abilities are fair but could certainly be better. I interface with several agencies and outside individuals on a daily basis, which tends to keep me moving from issue-to-issue. With a little more organization, I could be more productive.”

Some people try to justify their disorganization by appearing as if they are disorganized on purpose. They say things like, “I have a great system. I just let things go and if it’s really important, someone will call about it.” Others tell me they have no choice but to be disorganized. One woman told me in defense, “But I’m CREATIVE, you see. Creative people are naturally disorganized.” I wouldn’t necessarily agree. I’ve known many creative, right-brained people who were highly organized; they simply had to learn different systems. You don’t have to be creative and disorganized, if you are willing to learn and the pain is bad enough.

Let’s make another important distinction: “Neat” does not necessarily equal “organized.” Let’s say, for example, that someone you care about is coming to your home or office, and your desk or dining room table is so full (and has been for so long) that you don’t even remember what the surface looks like. You sweep your arm across the surface, dumping all the contents into a container, throwing it under the bed or in the closet. You have “neat,” yes, but do you have “organized”? Of course not. You could be a neat, disorganized person. Or you can be organized and not neat, but you will experience several problems.

An organized office:

·        Saves time. In my experience, the average professional spends at least 30 minutes a day just looking for things. Many people work longer hours to compensate for this wasted time.

·        Allows you to focus. When you are surrounded by clutter, it’s difficult to concentrate on the task before you. Most people have 1-2 weeks of work on their desks right now, assuming they didn’t get anything else to do today.

Allows others to find things in your office. It’s frustrating for coworkers to locate items in your office when you go on vacation or stay home sick.

·        Lowers your stress levels. People with a cluttered office report having anxiety, and being overwhelmed and frustrated. Your environment directly affects your moods, attitudes, and emotions. Stress-related illnesses cost the U.S. $300 billion per year.

·        Distills the important from the unimportant. Without a system, you will deal with large amounts of extraneous material. Just as we only wear a small percentage of our clothes, we only use a small percentage of information that crosses our desks.

·        Could possibly help in career progression. I hear many negative comments about messy desks.  People tend to equate sloppy desks with sloppy work. Not entirely fair, I know, but that’s the reality. My HR clients have flat-out told me: “I’d promote someone with a tidy office over someone with a messy office any day.”

An organized desk sends this important message to other people: I’ve got it together. Visualize your desk in your mind. What does it “say” to others? That you are overwhelmed by work? That you are disorganized and therefore not too competent? That you obviously have trouble making decisions, since you can’t decide what to do with anything? The next time someone walks over to your cluttered desk and makes a “joke” about the mess, you might want to listen. Regardless of what excuses you offer, your desk says a great deal. Your newly organized desk will now say that you are professional, competent, decisive, efficient, productive, and in control. No matter what you’ve seen on coffee cups, a clean desk is NOT the sign of an empty mind.

I enjoyed this post about how to be more productive with your Crackberry, I mean Blackberry.

Especially true is Nakagawa’s comment, "…the people who are the most productive don’t seem to have them." 

I’m sure you have your beefs about Blackberry usage in your organization (or by your spouse, for that matter).  If you were king or queen of the world, what "rules" would you create about Blackberry usage?  In addition to the 10 the author lists, I’ll add the following from personal experience:

1.  Do not pretend you are listening to someone by brainlessly mumbling "uh-huh" while you are answering an email on your Crackberry.

2.  Pay attention to the presenter during training sessions rather than using the time as your personal Crackberry play time.

3.  Use codes in the subject line when emailing, so Crackberry recipients can get your message without having to open it: "Do you know what the June budget figure is for professional services? END"  (AR = Action Required, END = End of message, LONG = read later etc.)

4.  Set your Crackberry to delete your email off the server when you delete it from your handheld (so you don’t have to do it twice).

5.  Turn your Crackberry off when you are standing in line for the Matterhorn at Disney World with your poor children tugging at your arm.

What are your rules?

I know many of you want to set some New Years Resolutions, but you’re resisting, because you don’t have the space of time or mind to add things to your to-do list.  So let me propose some things you might consider to resolve in 2007 that aren’t tasks but MINDSETS and BEHAVIORS of personal productivity.

1.  Seek to be a person of your word.  Are you reliable?  Can people count on you to do what you say you’re going to do?  Do you have integrity and keep the deadlines you promise?  What’s others’ perception of you?  Do you live out what you affirm?  Do you do what you complain about in others?  What things do people "jokingly" say about you and your behavior? 

2.  Seek to model productivity.  Do you have a reputation of exceptional organization, follow-up, and time management?  Are people afraid to send you email, because you never respond to them?  Is your desk a virtual black hole, where something coming in never goes out?  Does it take you thirty minutes to find something, and do you complain when someone else can’t find it in thirty seconds?

3.  Seek to control your technology.  Don’t be a slave to the Send/Receive button.  Discipline yourself to get work done, rather than allowing yourself to be sucked into the email vortex for four hours.  Be willing to turn off your Blackberry (gasp!) for two hours to focus on a project.  Forward your voice mail when you need some time to concentrate.  Set your IM on "do not disturb" while you finish up an article.  People are not going to die if they can’t reach you for an hour.  Those are expectations you are placing on yourself, rather than others placing them on you.

4.  Seek to be proactive. Wrap the present days before the birthday party (not in th car on the way).  Refill your prescription several days before you take the last pill (not when you’re out of medication, forcing you to wait at the pharmacy 30 minutes before work).  Find your tax receipts a month before taxes are due (not when you’re forced to file an extension).  Buy greeting cards before your card box is empty (not when you have to make a special trip to the store to purchase a single card).  You get the picture.

5.  Seek to live in the moment. You’ve passed that magazine twenty times—you know, the one that has a great article for your dad—and keep telling yourself, “I need to send that article.” Do it now. Decide that, whenever possible, you will dispatch routine tasks immediately. If it takes less than three minutes, do it right then. Avoid saying “I’ll do that later,” as in I’ll take that off the wall later.  Just walk down, get a screwdriver, and do it.  Strive for NOW.

6.  Seek to control yourself.  If you say to yourself, "I probably shouldn’t be doing this right now," you’re probably right.  Are you checking your ebay listings incessantly?  Are you surfing the Internet, shopping for personal affects, when you should be posting to your blog?  Are you watching several hours of television a day?  Do you stare out the window and space out when you’re disinterested in a task?  Do you spend too much time gossiping when grabbing a "quick" cup of coffee in the break room?  If you’re honest with yourself, how many hours could you save every day by being more disciplined?  And could you leave the office earlier with that saved time? 

7.  Seek to plug time leaks.  Where do you experience frustration throughout the day?  Are your staff meetings a waste of time?  Does a certain co-worker pop in and bother you several times a day about nothing in particular?  Have you stopped delegating a task to an assistant because it hasn’t been done correctly in the past?  Have you provided the appropriate training?  Do you say anything about things that waste your time?  Many people seethe in silence about the things that are bothering them the most.  Decide this year you are going to be proactive and try to influence changes in others or processes.

8. Seek to value yourself.  Your body is the most prized possession you own.  Are you taking care of it with proper exercise?  Do you get enough sleep?  What kind of food are you putting into this priceless treasure?  Do you hold rigidly to every appointment with others but cancel your own doctor, dentist, and eye appointments when someone wants that slot?  Have you had an annual physical and received the proper tests and checkups?  Are you a physically active role model for your children?  Drink water.  Stop smoking.  You know exactly what you’re doing to yourself that is lowering your personal productivity.

9.  Seek to walk your talk. You say your family is important to you.  Can people tell you value them by the way you spend your time?  You say your significant other is the most important thing in the world.  How much time have you spent spending time with them versus spending time working?  You say your spirituality is important, but how much time do you spend praying, reading, meditating, attending services, volunteering, or whatever reflects your beliefs?  Is it merely an outside facade?  If you say your health is important, how do you feel when you eat an entire pizza by yourself and watch five straight hours of television—consistently?  Say and do the same thing.  Be congruent.  Or just stop saying it and be yourself.

10. Seek a positive attitude. If your life is filled with turbulence, challenge yourself to change your perception.  Are you playing to a self-induced drama?  Life isn’t as crazy as some people make it out to be.  What might happen if you refocus your attention to positive, proactive experiences and open your thoughts to opportunities instead of problems? You are where your attention is. If working late is a habit, you might tend to slack off your pace. You know there’s no rush, you’re not as focused, and you don’t push yourself or prioritize your work as well.  You waste time on things that don’t need to be done and convince yourself that you need to work all those hours, and then complain about it to others.  We can create our own self-fulfilling prophecies, so watch the stinking thinking.

Wishing you a happy, healthy, and productive 2007!