The Productivity Pro® Blog by Laura Stack - Time Management, Getting Things Done, How to Be More Productive

How do you stay productive and organized on the road? (c) 2010 Laura Stack www.theproductivitypro.com

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The Productivity Pro(R), Inc. is delighted to announce that Laura Stack has received the Microsoft Certified Application Specialist (MCAS) in Outlook 2007 credential.  A Microsoft Business Certification shows employers that you have the technical skills to solve real-world problems by using advanced features of Microsoft Office programs.  Not only did she pass, but the test administrator remarked that Laura’s test results were the closest to a perfect score she had ever seen on the exam. The Microsoft Certified Application Specialist (MCAS) credential is a globally recognized standard that validates skills with using the 2007 Microsoft Office system and meets the demand for the most up-to-date skills on the latest technologies from Microsoft.  Candidates who successfully complete the program by passing a certification exam prove that they meet globally recognized performance standards and are able to work productively and efficiently.

NOW you can attend Outlook training with Laura Stack from the privacy of your own office!  The Productivity Pro(R), Inc. has an online video library available with ten 1-hour modules taught by Laura Stack, each covering a different aspect of Outlook in-depth.  Each class is accompanied by a detailed workbook with screenshots and step-by-step instructions.  To learn from this NEW MCAS in Outlook, visit http://www.theproductivitypro.com/s_outlook-virtual-training-products.html to receive the passwords.

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Register today for a free webinar on April 7, sponsored by Day-Timer.

Find a system that works for YOU!  Create a completely personalized planning style.

How do you make the best use of paper and electronic planning methods? The simple answer is “it depends.” How do you describe yourself? What are your preferences? What does your work require of you? What are your work and home environments? Do you travel? This webinar will discuss the fundamentals of an organized, effective time management system and help you design one that perfectly meets your needs.

Objectives:

• Understand the advantages and disadvantages of handhelds and paper
• Identify what frustrates you about your current system
• Test to see if you’re more inclined to plan on paper or electronically
• Evaluate your time management methods against key effectiveness criteria
• Learn the essential ingredients in an effective time management system
• Design a system that works most effectively with your personality and work situation
• Create an action plan to implement the changes you need to be more organized

I look forward to seeing you there!  Register today, as the last one sold out in a few days.

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Like it or not, social media sites like LinkedIn, Facebook, and Twitter are here to stay – and it isn’t just kid stuff anymore.  In fact, businesses and individuals worldwide keep finding interesting ways to use social networks and other interactive online media to do some pretty amazing things – from building their brands to getting to know their customers. How do you keep it from sabotaging your productivity?

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I found this article at BNET.com very interesting.  Separating hours on the job from results has been a boost to productivity in many situations.  Outside of the service based or retail environments, should our productivity be based on hours spend on the job, or on what is accomplished?  Some companies, like Best Buy, have implemented the Results-Only Work Environment or “ROWE,” and finding success.  When I chat with audience members after giving a keynote speech, they tell me about coworkers who spend 10-12 hours a day in the office and get nothing done.  That’s because being physically in the office has little to do with productivity.  Some people can be there ten hours a day and get virtually nothing done, while others can accomplish great amounts of work in just a few hours.   Part of the trick to getting a ROWE culture to work is figuring out how to measure results.  Some business results are easier to measure than others, such as number of orders processed, or increase in revenue.  In a 2006 article in Business Week, Best Buy reported a 13%-18% increase in orders processed by people who worked out of the office most often.  Businesses moving towards the ROWE culture are not only reporting increased productivity, but are also reporting lower employee turnover.  As companies work to adjust to the “Gen Why” workers and their styles, it will be interesting to see how many companies move towards this.  (C) 2008 Laura Stack. www.TheProductivityPro.com

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I’m the Day-Timers community expert on productivity.  So I asked them to put a brief survey on the Day-Timers Web site, asking, “When you think of something that you need to do, what do you usually do?”  In this day and age of technology, the surprising answer was overwhelmingly “Write it down.”  To date, 55% of respondents chose this option over others.  This demonstrates that even with Blackberries, Outlook, cell phones and web based to-do lists, we still need and use paper and planners. 

Picture this…you’ve dutifully put all of your information, appointments, phone numbers etc. into your Outlook and synced the information with your handy-dandy Blackberry.  All is well. You hop on a plane for a business trip, Blackberry in hand.  You’ve arrived at the Miami airport and whipped out your electronic device.  The problem is, you forgot to charge it and the battery is dead.  What is the client’s phone number?  What was your hotel confirmation number…and was that appointment at 2:00 pm or 3:00 pm?  The beauty of a paper planner is that paper doesn’t crash.  Better yet, it’s much easier to jot down a note on a daily to-do list than pull out your handheld, turn it on, click around, and type a note on that tiny keypad with all those little drop-down boxes.  A Day-Timer is a tried and true tool that won’t let you down.  Try my own line of Productivity Pro® branded Day-Timer for handheld users.  Even if you write things down temporarily, you can always enter the data when you’re back at your computer.  Much easier than tapping.  And it’s much more organized than having little scraps of paper and sticky notes all over the place because it’s too difficult to use your handheld for data entry.

Don’t get me wrong, I think technology is terrific.  I use it on a daily basis, but I won’t be caught anytime soon without my Day-Timer.  It only takes one crash or glitch to realize how useful paper can be.

(C) 2008 Laura Stack.  All rights reserved.  www.TheProductivityPro.com

Keynote speaker, productivity trainer, author, spokesperson

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People love their Blackberries, no doubt.  A recent study confirmed this, according to this article on WCBSTV.com.  They may be terrific productivity tools for some, but at what cost?  The article by Scott Rapoport states “The study of 6,500 traveling executives says 35 percent of them would choose their PDA over their spouse.”  Wait a minute – people would choose a communication device over a loved one?  If this is true, where have we gone wrong? 

It is important to keep track of your business, be connected to your co-workers, clients and employers.  Blackberries certainly have made this easier, particularly for those who don’t spend most of their time in the office.  With this easy connectivity, are people losing the ability to know when to turn it off?  It would seem that technology is not only helping us be more productive, but is also blurring the lines between work time and off time.  Is it really more productive to have one foot in the working world and one foot on the home front at the same time?  I’m not so sure…

If we are always “available” via Blackberries, email, cell phones and pagers, are we truly focusing on our loved ones when we are allegedly “off” from work?  Can we really let loose and play if we’re always poised to answer the next email or text message?  Unless your connection to work means life or death, you CAN and should turn off and tune out when the work day is over.  Are we working to live, or living to work?

(C) 2008 Laura Stack.  All rights reserved.  www.TheProductivityPro.com

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I’ve worked full-time from my home since 1992 and can’t imagine doing it any other way. Whether you work full time out of your home, occasionally telecommute, catch up on work in the evening, or run a household, you need some sort of dedicated “office” space in your home. Offices can serve as the family computer center, a place to do paperwork, and the occasional work-at-home office.

The first big question is where to locate your home office. Until the last few years, most builders didn’t catch on to the popularity of a built-in home office. If you have a computer, you probably need more than an antique writing desk in the living room. But if you only use your “office” to pay bills, write letters, and return phone calls, you can get away with a corner of the kitchen.

In most homes, extra space is difficult to come by, so you’ll need to get creative. I’ve seen people attempt to use a hallway, part of a bedroom, and even a closet. However, it’s difficult to work while children are running around you, you see your bed and think about napping, or when it’s too cramped. So I’ve always commandeered the “formal” dining room or living room—no one ever used it anyway—so it’s wasted space. Or perhaps you can steal the guest room.

Set yourself up for success. If you are going to be working from your home full-time, use this checklist to ensure you’re set up for success and maximum productivity:
• Where will you set up your home office?
• How will you modify the space to meet your needs?
• Can you lock the door? Can you lock the windows?
• Do you have sufficient lighting for that area?
• What office supplies you will need?
• Where are the electrical sockets located? Will you need additional power sources?
• Do you have enough storage space, such as a file cabinet, bookcases, credenza, closets, etc.?
• Where you will store back-up disks? Is the storage area safe from fire, flooding, etc.?
• If your home office is in the basement, and if the basement tends to get damp, do you have a de-humidifier?
• Do you have a personal computer that you already use at home? Will you need different software or upgrade the RAM? Will others need to stop using it for personal purposes?
• Do you have sufficient office equipment for your home office?
• Do you have a desk? Is it large enough to do office work?
• Do you need to have a modem installed on your home computer?
• Are there sufficient phone jacks in the area you’ve designated for your home office?
• Do you need a separate fax line, Internet line, and business line?
• Do you have voice mail or an answering machine?
• Do you have a smoke detector in your home office area?
• Do you have a fire extinguisher located hear your home office?

Regardless of whether you work full-time from home or a few times each month, your home office has some common requirements:

Furniture and storage
• A professional office desk and worktable
• Sturdy filing cabinets and drawer space for files. Invest in quality pieces that won’t fall apart.
• An ergonomically correct chair
• Bookcases or shelves to hold binders, trays, phone books, and reference manuals
• Stackable storage units that maximize your space vertically
• Large garbage can
• Supply caddy/accessories
• Stackable trays for “in” and “out” boxes
• A large, standing document sorter with slots for envelopes, fax paper, letterhead, etc., that fits under your desk for easy access.

Computer and peripherals
• A computer with lots of RAM, a large hard drive, and a DVD burner
• External back-up system (like www.godaddy.com or an external drive)
• DSL or cable or satellite Internet connection (no dial-up)
• High-security remote access to your offsite office computer (like www.GoToMyPC.com)
• USB hub such as Linksys 2.0, which has seven easy access ports to plug in your keyboard, iPod, PDA docking station, digital camera, USB flash drive, etc.

Software
• Spam filter, such as www.mcaffe.com
• Internet security and virus protection, such as www.norton.com
• Integrated contact management, such as ACT (my favorite) or Goldmine
• Fax within the computer, such as WinFax Pro
• Postage, such as www.stamps.com, Pitney Bowes Postage Meters, or www.dhl.com
• Accounting, such as QuickBooks Pro for business or Quicken for home only
• Email software, such as Microsoft Outlook
• Calendar, such as Microsoft Outlook, or a paper planner, such as www.daytimer.com/laurastack

Other technology and equipment for people who work at home
• A separate business phone line and fax line if you conduct business from home so your clients don’t get voice mail saying, “You’ve reached the Smith residence.”
• Wireless headset (I use GN Netcom plus receiver lift)
• Cell phone and PDA, which can be separate, but optimally a SmartPhone, which includes PDA and email access
• Pager or text pager (only if you’re required to carry one)
• High-quality laser printer, copy machine, and scanner (separately or all-in-one)
• Telephone with voice mail

Who knows…setting up a clean, organized, productive office space at home might allow you to consider more work-at-home or other home-based business opportunities.

© 2008 Laura Stack.  All rights reserved.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time®.  She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401. 

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These days, most of us use handheld technology in all aspects of our daily lives, blurring the boundaries between work and home. Has this made you feel more overworked and less energized? If so, you need to learn how to break free from technology, turn it off regularly, stop letting it control you, and unplug in ways that boost your energy. Let’s chat about your electronic habits, and about how to regain control.

1. Plan your screen time and stick to it. It’s unnatural to focus on a computer or TV screen for hours on end instead of interacting with people. Yet this is precisely what most people do — and the subsequent feelings of social isolation and depression can be quite damaging to your energy level.

2. Put your life first. Don’t let technology eat up your free time; technology exists to simplify your life, not to complicate it. It’s up to you to keep it in check. A good start is to turn off all electronics an hour before bedtime.

3. Keep your electronic in-box empty. Slash through the electronic detritus to maximize your efficiency, and therefore your energy level. If you let your voicemail and email inboxes get overcrowded, important communications might fell through the cracks, straining a friend’s or client’s trust in you.

4. Get your computer organized. Too much computer clutter can drain your energy just by forcing you to hunt for things that should be easy to find. Delete old files, reorganize folders, and give files names that make their contents obvious at a glance.

5. Turn off your technology when you’re on personal time. You can’t recharge your personal energies if you’re always working. Once the workday is over, make yourself electronically scarce.

6. Avoid Obsessive Compulsive Technology Disorder. You don’t need to check your email constantly. Doing so is forces your brain to start/stop/start/stop constantly, which requires a huge amount of mental energy. Instead, turn off the technological distractions so you can get work done.

7. Just say no to instant messaging.  Instant messaging is a great way to stay in contact, but too much of it steals time and energy you need for other work. Don’t be afraid to turn on the “DO NOT DISTURB” feature when you want to focus on a task that requires your complete concentration.

8. Match the message to the medium. Use the right means of communication for a particular message. Sometimes email is the most efficient way to communicate with a particular person; sometimes it’s better to pick up the phone.

Electronic devices are supposed to make your life easier, not more stressful. If they’ve begun to dominate your life — including your time off — step back and decide whether all that stress is worth the reward. It may be time to shed some of that technology, or at least to put it back in its place.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401.  Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.

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Its About Time

Pareto is very busy in the sales world.  You know the 80-20 rule.  In this case, it means that only 20% of salespeople spend 80% of their time on selling activities.  Are you in this group?  See if you recognize yourself.  If not, here’s how you can join the group.      

Put your fingers on it fast.  Laura Stack is a professional speaker and author of Leave the Office Earlier® and Find More Time.  She sees several time wasters that cost salespeople valuable selling time.  One of the biggest time wasters is lacking a system to track client history.  The system should include notes on conversations that took place, with whom, and when they took place.  Stack says, “To be truly organized you should be able to have a prospect call you out of the blue and you should be able to immediately refer back to a conversation that took place years ago.”  Without the system, you can’t be effective. You may even frustrate clients who have to repeat themselves and might have to rely on facts that aren’t correct.   Stack uses ACT! to take notes while talking with clients on the phone.  Many salespeople are unaware that Outlook can be used to track history.  The journal feature allows you to take notes and attach those notes to the contact.  Stack adds that you can use a manual folder system if you prefer. What is essential is to have a system to aggregate and retrieve client history. 

There’s an unexpected time waster—the BlackBerry.  It’s hard to use one for taking notes because you can’t type that fast.  Stack sees salespeople taking notes on scraps of paper, place mats and even their hands. That haphazard system makes them more disorganized.  She suggests, “Understand the features and benefits and decide if it’s for you.”  It’s important once you do take notes to enter them into your system as soon as possible so they don’t pile up.

Get to work fast.  Another time waster is when salespeople lack a plan or poorly plan their daily activities.  It starts by having a system to schedule follow up tasks like telephone calls.  If you tell a customer you will call in two weeks, you must follow through.  Some salespeople think they can remember everything they promise. That’s far too taxing. Instead, a technology supplied or manual system works well to keep your promises.  She says, “People will work with someone who is reliable more than someone they like.”  Some inefficient salespeople begin each day thinking, “Who am I supposed to call today?”  Stack says that when you come to work each day you should already know whom you’re supposed to call and what you’re supposed to do.  If you work in inside sales, your planning can be the last task of the previous day.  If you do a lot of driving, a week out is sufficient and more time is required for air travelers.  In addition, at the beginning of each month Stack recommends reviewing activities for the coming month.

Work on selling.  Stack sees many salespeople wasting time on activities that take them away from selling. One activity is constant email checking which she suggests reducing to once per day. She sees salespeople who take notes on spiral notebooks only to waste time flipping back through the notebooks to locate a particular piece of customer information.  She often hears complaints about completing reports that are time wasters. Yet when she asks, “What have you done about it?” she often gets the response, “Nothing.”  Stack reports, “If leadership knew, they would care as it’s directly impacting the profitability of the sales force.” 

You may think you don’t have time to plan your selling.  You really do.  Stack says, “Organization is an enabler. Once it’s in place, it allows you to make more sales. It’s a launching pad to reach more sales revenue.”  Sounds like it’s time to take the leap and join the 20% that are selling more effectively. 

Maura Schreier-Fleming works with business and sales professionals on skills and strategies so they can sell more and be more productive at work.  She is the author of Real-World Selling for Out-of-this-World Results which is available at www.BestatSelling.com.  She founded her company Best@Selling in 1997.  You can reach her at 972.380.0200 or info@Bestatsellling.com. 

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