The Productivity Pro® Blog by Laura Stack - Time Management, Getting Things Done, How to Be More Productive

21. Journal your meeting notes.  Many people don’t know how to use the Journal feature in Outlook or even what it’s for!  If you’ve ever accidentally clicked it, you’ll get a pop-up box that asks you if you’re SURE you want to turn on the Journal.  Most people freak out and click NO.  Next time, click yes.  Open a new Journal entry, type up your meeting notes, put in the day/time of the meeting, indicate in the Contacts field who was at the meeting, and select a Category for the meeting name or project.  When you select that Contact and click the Activities tab, you’ll be able to see the Journal entries (notes) from every meeting you’ve ever had with that person. You can also pull up your Journal entries by Category to review meeting notes as far back as you’d like.  OR give your notes to your assistant, have him type them up in the text field of the original meeting notice, save, and send a message to attendees (under Actions).

22. Avoid meetings on Fridays.  Many departments and teams just decide as an informal policy to schedule meetings Monday-Thursday if at all possible.  Too many people try to take long weekends or duck out early, making scheduling and rescheduling a nightmare on these days, plus you’ll end up with a lot of no-shows.  I try to leave Fridays open for personal appointments.  I find if I put a doctor’s appointment in between business meetings, something always happens to derail one or the other.  It’s hard to get my mind switched between different realms as well.

23. Always send or request an agenda and include it in the text portion of the appointment or include as an attachment.  A basic agenda should include a statement of purpose (see #13), any logistical considerations, the decisions to be made, a list of the topics to discuss (in priority order), who is responsible for that item, and how long you are allotting for each one.  Ask participants if they have any changes to the agenda items to let you know in advance of the meeting, so you can make adjustments if necessary.  Once you get into the meeting, follow the agenda diligently, so you can ensure all points are covered, decisions are made, and the objective is achieved.

24. Don’t let Outlook pick the length of your meeting.  The default is one hour, so that’s how much time people normally schedule meetings!  Instead, match the length of the meeting to the purpose.  If you’ve done an agenda (see #23), and you’ve determined you’ll only need forty minutes, then schedule for that.  Time will expand to fill the amount of time available.  If you’ve promised folks you’ll be out of there, people tend to work toward that goal.  If there is slack time, more socializing will naturally take place and an hour will definitely get used.  Some people try to build in “buffer” time—don’t cave to this habit.  I purposefully under-schedule and announce the goal at the beginning, so everyone is actively moving forward.

25. For longer meeting, allow enough breaks. Give a break at least one break for every hour and 15 minutes, max.  Let attendees know at the outset what to expect.  If you keep rambling on, and they aren’t sure when they’ll get a bio break, they will just start getting up randomly and sneaking out.  If you clearly state at the beginning, “We will meet from now until 10:00, and then we’ll break until 10:10,” etc.  It is also common courtesy that if you’re meeting over a lunch hour to provide food.

26. Be considerate of those in other time zones.  If you’re in the Pacific Time zone, and some of your meeting participants are calling in from the east, a 2:00 meeting puts them into departure time.  Realize that people may have childcare commitments at the end of the day; an afternoon meeting (or vice versa for early mornings on the west coast) can severely inconvenience folks and reduce the odds of attendance.

27. Strike a balance on when to schedule a meeting.  If you schedule a meeting too far out, you’ll get a bunch of cancellations and requests to reschedule as you get closer—or you’ll just get trumped by someone higher up.  If you wait to schedule a meeting until the last minute, it’s hard to find a block of time when most people are readily available.  So it’s best to schedule around one to three weeks in advance.  Anything sooner than that or further than that is fraught with scheduling challenges and conflicts.

28. Let the meeting leader know as soon as you’re aware of a conflict with a scheduled meeting.  If you have a change in your calendar but don’t want to “rock the boat,” you inconvenience more people the longer you wait.  It takes effort to work schedules around appointments, so as soon as you know, raise the flag.  The chair can determine if they can make it without you or if the meeting should be moved.

29. Display multiple Outlook windows at one time.  Perhaps you want to see your calendar while looking at an email.  While in your Inbox, right-click on your Calendar (either on the Folder List or the icon) and select “Open in New Window.”  Outlook will open your Calendar in a separate window, which you can resize and move to where it’s most convenient for you, while still being able to switch back to the Inbox.  This is especially useful if you have a large monitor or dual monitors.

30. Customize your Calendar to your preferences.  Don’t be satisfied with the standard calendar layouts—make it your own!  For example, you can automatically add holidays to your calendar.  On the Tools menu, click Options, then Calendar Options, and then click Add Holidays.  The weekends are also compressed by default.  If you want to show Saturday and Sunday as separate boxes, right click in the Calendar and select Other Settings.  Uncheck the box that says Compress Weekend Days.  While you’re there, change the default setting for 30-minute time slots to 5, 6, 10, 15, or 60 minute slots (I use 15).  Frequently schedule with people in another time zone?  Avoid confusion by displaying another zone.  Under the Tools menu, select Options.  On the Preferences tab, click Calendar Options, Time Zone, and “Show an additional time zone” check box. Select the desired time zone and OK out of there.

(c) 2008 Laura Stack. All rights reserved.  www.TheProductivityPro.com

11. Keep your calendar up to date.  It’s frustrating when your colleagues are trying to set up appointments, and it appears that you’re open, so they send out a meeting request to a large group.  You respond, “Sorry, I have a conflict on that day/time,” to which they respond by banging their heads on the desk in frustration, asking, “Then WHY didn’t you have it on your calendar?”  Truly, if an organization is going to predictably use shared calendaring to coordinate meetings, you must keep yours current.  It’s fine to use a traditional paper method as well, but if you schedule something on your “other” calendar, make sure to update your electronic one at regular intervals as well.

12. Include travel time in a single appointment and put the actual meeting time in the subject.  If your meeting starts at 11:30, but it’s going to take you thirty minutes to drive there and fifteen minutes to get out of the building to your car, block out your calendar starting at 11:00 (so others can’t schedule with you).  Then write @11:30 in the subject line, so you know the actual meeting time.

13. Do not accept a meeting invitation if the requestor can’t state in one sentence the exact reason you are meeting.  For example:
- To inform our department of changes in the holiday pay policy.
- To sell management on our division’s plan to automate payroll processing.
- To brainstorm the best way to resolve the association’s budget deficit.
- To determine realistic sales goals for each region for next year.
- To discuss the critical skills required for successful performance as a first level supervisor.

14. Send lengthy reading materials at least 48 hours in advance.  Participants express frustration with wasting time in meetings reviewing materials that were just handed out.  They don’t have adequate time to digest the information and formulate questions.  They could have reviewed that document while waiting in the doctor’s office yesterday.  Don’t waste everyone’s time by forcing them to sit there and read together like kindergarteners—their time is much too expensive.

15. If updating a meeting already scheduled, send an update to the existing appointment.  If you have already set up a meeting and invited participants, sending an email about the meeting forces them to either copy and paste the additional information into the meeting or have two meeting blocks for the same event side by side on their calendars, forcing them to open two items to get complete information.  If you need to add information, send out a meeting update.  To contact meeting attendees with a reminder or other message, open the original meeting request, click the Actions menu, and select “New Message to Attendees.” 

16. Avoid meeting request responses.  If you’re sending a meeting request to a large group and don’t need or want responses, in the open new meeting request, on the Actions menu, uncheck the line Request Responses.  To make this the default.  Tools, Options, E-mail Options, Tracking Options, “Delete blank voting and meeting responses after processing.”  Or create a Rule (under Tools, Rules and Alerts, start from a blank rule) to automatically delete messages responses with certain words in the subject line.

17. Schedule time for preparation and action.  Depending on your level of involvement in the meeting, you need time to get ready.  You might need to start your preparation days before if you need to create a report or give a presentation.  When you accept a meeting, immediately go into your calendar and block off at least 15 additional minutes separately for prep time, a bio break, refreshing beverages, and transfer time—and add more as necessary for mental preparation and review.  Don’t walk into the meeting “cold.”  In the same way, block out time at the conclusion of the meeting to review action items, activate them into your time management system if you can’t complete them right then, and get organized.

18. End meetings before the top or bottom of the hour.  If you’re the one scheduling the meeting, don’t use the standard Outlook settings of hour or half hour blocks.  If one meeting is from 1:00 to 2:00, immediately followed by another from 2:00 to 3:00, you will by default be late to your 2:00.  So use either :15 or :45 start and end times, to allow transition time.

19. Limit attendees. Think through who really needs to be there.  Don’t worry about “hurting someone’s feelings” if they aren’t included.  If you simply want to keep a stakeholder or player in the loop, select them as “optional,” instead of “required.”  Always assume that higher-ups have things to do that are much better uses of their time than sitting in your meeting.  Think about how much money people are paid, and ask if your meeting is worth an hour of their pay PLUS what they otherwise could have been doing if they weren’t stuck in your meeting.  Only invite people if they have a direct contribution to make to the meeting objective, and the desired decisions would not be able to be made without them.  If their presence is only required for ten minutes, give them the first ten minutes, and then allow them to graciously depart.  Keeping others who aren’t invited informed can be done with a quick email summary or inclusion on the distribution list of any meeting notes or minutes.

20. Confirm everything.  I’ve often shown up for a meeting and the other person “forgot.” You’d like to think adults are all responsible and will do what they say they will do, but it’s always better to dash off a quick email.  “Looking forward to seeing you on (date) at (time) at (location).  Let me know if something comes up.”  I don’t make people confirm that things are correct; I ask them to let me know if there is a change.  Also make sure you get directions and map it out well in advance of trying to run out the door.  I look at my calendar for the next day before I leave work and make sure I’m ready to roll on everything.

These days, most of us use handheld technology in all aspects of our daily lives, blurring the boundaries between work and home. Has this made you feel more overworked and less energized? If so, you need to learn how to break free from technology, turn it off regularly, stop letting it control you, and unplug in ways that boost your energy. Let’s chat about your electronic habits, and about how to regain control.

1. Plan your screen time and stick to it. It’s unnatural to focus on a computer or TV screen for hours on end instead of interacting with people. Yet this is precisely what most people do — and the subsequent feelings of social isolation and depression can be quite damaging to your energy level.

2. Put your life first. Don’t let technology eat up your free time; technology exists to simplify your life, not to complicate it. It’s up to you to keep it in check. A good start is to turn off all electronics an hour before bedtime.

3. Keep your electronic in-box empty. Slash through the electronic detritus to maximize your efficiency, and therefore your energy level. If you let your voicemail and email inboxes get overcrowded, important communications might fell through the cracks, straining a friend’s or client’s trust in you.

4. Get your computer organized. Too much computer clutter can drain your energy just by forcing you to hunt for things that should be easy to find. Delete old files, reorganize folders, and give files names that make their contents obvious at a glance.

5. Turn off your technology when you’re on personal time. You can’t recharge your personal energies if you’re always working. Once the workday is over, make yourself electronically scarce.

6. Avoid Obsessive Compulsive Technology Disorder. You don’t need to check your email constantly. Doing so is forces your brain to start/stop/start/stop constantly, which requires a huge amount of mental energy. Instead, turn off the technological distractions so you can get work done.

7. Just say no to instant messaging.  Instant messaging is a great way to stay in contact, but too much of it steals time and energy you need for other work. Don’t be afraid to turn on the “DO NOT DISTURB” feature when you want to focus on a task that requires your complete concentration.

8. Match the message to the medium. Use the right means of communication for a particular message. Sometimes email is the most efficient way to communicate with a particular person; sometimes it’s better to pick up the phone.

Electronic devices are supposed to make your life easier, not more stressful. If they’ve begun to dominate your life — including your time off — step back and decide whether all that stress is worth the reward. It may be time to shed some of that technology, or at least to put it back in its place.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations.  Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces.  She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004).  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M.  To have Laura speak at your next event, call 303-471-7401.  Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.

We’ve all been there. There’s mail piled up on the corner of your desk. You have 37 unread e-mails. The phone is ringing (not that phone – the other phone). And you’ll be lucky if you can get through three of the fifteen items on your to-do list.

Oh – and you have four hours of meetings ahead of you.

It didn’t used to be this way. The world has changed in the last decade or so. Has your approach to time management changed with it?

If you find yourself stressed out and frustrated every time you try to hunker down and take control of your time, there’s a good chance that’s because you need a new way to think about time management. Don’t fall into the trap of trying to force yourself to work within a system that just isn’t compatible with the pace of your day or the nature of your work. Just like electronic organizers are perfect for some and others swear by paper planners, even the best time management system will fail if it doesn’t jive with the way you get through each day.

If you’re looking for a productivity system that is compatible with real life, consider 4-A Time Management. By focusing on four key elements of productivity you can create a flexible, customized productivity strategy that is compatible with the fast paced demands of today.

Activity. When there are 117 things that could be done next, how are we supposed to prioritize? In this new era of productivity, it is pretty much impossible to successfully schedule your day in advance. You might set out a clear list of objectives and a bulletproof timetable, but we all know that one unexpected phone call can cause the whole plan to collapse in on itself – priorities change, a crisis pops up, a deadline is moved up a week; these things happen.

Since you can’t plan for everything, it is important that you have a crystal clear understanding of what your priorities are. If something happens that is beyond your control and these priorities need to be adjusted – fine – but until then, you should have a game plan.

Evaluate your to-do list to see which tasks will yield the greatest benefit. The old A-B-C method probably won’t work if the flow of your day changes often. You need a new method of deciding where to spend your valuable time.

Think about the average amount of time that you can work uninterrupted. Which of your tasks will benefit most from that undivided attention? Which require a lot more or much less? Make a plan to work on the bigger, more time-intensive projects when you know you’re least likely to be disturbed. Save the little ones for those windows between meetings and phone calls when you won’t get much else done.

If one of your important projects is just too intimidating for you to ever make any headway, break it down into smaller, manageable steps. I guarantee that nine times out of ten, once you get started you’ll forget why you put it off for so long to begin with.

Availability. The best laid plans won’t stand a chance if you don’t find a way to control your availability. Your time is your most valuable asset. Don’t just give it away to anyone who asks! You’ll never have complete control over your availability, but it’s important to know how to carve out blocks of distraction-free time that is conducive to productivity.

Meetings are notorious for eating up massive blocks of time. Learn to say “no.” It’s pretty likely that you don’t need to be at all of the meetings that you’re attending. Can you send someone in your place? Ask for the minutes to be forwarded? Address the situation with a quick phone call? Evaluate whether the meetings you attend are really necessary.

When you’re not in those meetings, schedule time to work. In some jobs this is easier to do than others. It might just be a matter of shutting your office door and setting your phone to voicemail. Or working from home or heading to Starbucks with your laptop. You might need a clear signal for your co-workers, like using a do-not-disturb sign or putting on head phones when you need to work uninterrupted.

Whatever your solution – don’t abuse it. If you try to make yourself constantly unavailable, you will quickly find that others lose respect for your “I’m busy” signal.

Then you’re right back where you started, whether you’re up against an important deadline or not.

Accessibility. You’ve already decided that you aren’t going to give everyone around constant access to your time. The next step is to make sure that you have easy access to the information, tools, and resources you need to be productive.

Invest the time necessary to make sure the things you need on a regular basis are at your fingertips. Things you access frequently should be filed on your desktop in an organizer or in a drawer that’s at arm’s reach. Put the files you only use occasionally where they are accessible at your desk, but give the easiest access to those things that you reference regularly. Archive files you rarely need in the bottom drawers or in files away from your desk.

Perhaps the most important and overlooked thing you can do to get organized is to structure your electronic files. In an age where most files are electronic, it’s easy to lose them to the vacuum of cyber storage. File electronic documents similar to the way you would paper ones. Don’t just plop everything in “My Documents” or on your desktop and leave it for lost. Set up folders and sub folders that have intuitive titles that you’ll easily navigate. Use dates and enough detail in file names that you won’t have to open multiple documents when you’re looking for something specific. In short, do the initial work of saving the files in an organized manner to make referencing them an easy task.

Stopping to hunt for what you need not only wastes time, but it destroys your rhythm and forces you to break your concentration. It’s well worth it to organize as you go.

Attention. The most effective time management system in the world won’t do a thing to improve your productivity if you don’t focus on the task at hand. For many of us, the problem isn’t a lack of willpower; it’s having the restraint to refuse distractions.

This means closing Outlook when you’re not working on e-mail and trying to check it only a few times a day. Resist the urge to open messages as they come in. This also means letting the voicemail light stay on until you’ve finished what you’re doing. Treat your project time like an appointment with a coworker. Ignore the phone, the e-mail, and the urge to go get a cup of coffee.

Of course, avoiding email and the phone might be much easier than avoiding the distractions that come from coworkers. If you’ve already put your “do not disturb” signal in place, be it headphones or a closed office door, and you’re still being interrupted, it’s time to tactfully redirect the person distracting you.

Acknowledge the issue and let them know you’re in the thick of an important project. Ask if you may give them a call in an hour when they may have your undivided attention.

Just remember – it’s better to be like a postage stamp and stick with something all the way to the end than it is to be a butterfly that flits from task to task!

So forget managing your time – it can’t be managed. Manage yourself with these 4 A’s and you’ll increase the likelihood you’ll have a productive day.

Make it a productive day! ™

www.TheProductivityPro.com

Technology is both a blessing and a curse. It can definitely improve your productivity, but having to deal with email, voicemail, the Internet, Blackberries, PDAs, cell phones, and pagers can make you less productive if you’re not careful. Here are a few suggestions on how tame your technology .

1. Try to reduce "information overload."  Understand that you can have too much information, and find a way to get rid of the excess. Get off mailing lists, learn computer shortcuts, narrow your web searches, cancel subscriptions, and use filtering rules to reduce electronic junk.

2. Use proper netiquette. Among other things, DON’T SHOUT, don’t be sloppy, and keep your messages brief and to the point. Make it easy for other people to respond, and most importantly, don’t waste their time with your email use.

3. Leave effective voicemail messages. Plan your messages ahead of time, and make them brief. Don’t mumble, don’t ramble, watch your tone, and leave more than just your name and number. Above all, avoid playing telephone tag.

4. Use your phone as an effective productivity tool. Unless you’ve got a pressing deadline, pick up the phone when it rings and take care of the issue right then. Get to the point quickly, and stay focused. Plus, use a wireless handset — it lets you handle phone calls anywhere in your home or office.

5. Keep your computer files well organized, so you can find them easily. Use directories and subdirectories effectively, give your project files logical, easy-to- remember names, and always save them where they’re supposed to go.

6. Know the available productivity features of your email program. Keep your inbox clean by reading, replying, and deleting every email ASAP, if possible; otherwise, organize and store important emails in logically-named folders. Learn to use your email program’s Calendar feature, too.

7. Run regular maintenance routines on your computer. This will ensure high performance and help protect your data. Do regular system scans with antivirus software, run complete backups regularly, and purge your old files frequently.

8. Understand the features and purposes of electronic and paper systems. Decide which systems work best for you in specific circumstances, and know when to use each.

9. Eliminate email spam. Use pop-up blockers and email filters, and don’t read or reply to spam at all. If you need to provide personal information online, use an email address you signed up for using fake information.

10. Remember that you control your technology; it doesn’t control you. The most useful tool on your phone, computer, Blackberry, PDA or pager is the OFF button. Do you even know where it is? Remember that you can turn your technology off, and you can respond to it when you’re ready — not when everyone thinks you should.

It’s amazing how useful technological tools can be — but it’s equally amazing just how distracting they can be, especially when they’re not properly used. Instead of responding mindlessly to that hunk of plastic and electronics when it bleeps at you, learn to put it to work for you in an effective and organized manner. Understand what to avoid, what to take advantage of, and just as importantly, where the OFF button is — and how use it.

© 2008 Laura Stack.  Laura Stack is a personal productivity expert, professional speaker, and author who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training company in Denver, Colorado, that caters to high-stress industries. Laura’s newest productivity book, The Exhaustion Cure (Broadway Books), hits bookstores in May 2008.  Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco, Sunoco, KPMG, Nationwide, and MolsonCoors.  Contact her at www.TheProductivityPro.com. 

Its About Time

Pareto is very busy in the sales world.  You know the 80-20 rule.  In this case, it means that only 20% of salespeople spend 80% of their time on selling activities.  Are you in this group?  See if you recognize yourself.  If not, here’s how you can join the group.      

Put your fingers on it fast.  Laura Stack is a professional speaker and author of Leave the Office Earlier® and Find More Time.  She sees several time wasters that cost salespeople valuable selling time.  One of the biggest time wasters is lacking a system to track client history.  The system should include notes on conversations that took place, with whom, and when they took place.  Stack says, “To be truly organized you should be able to have a prospect call you out of the blue and you should be able to immediately refer back to a conversation that took place years ago.”  Without the system, you can’t be effective. You may even frustrate clients who have to repeat themselves and might have to rely on facts that aren’t correct.   Stack uses ACT! to take notes while talking with clients on the phone.  Many salespeople are unaware that Outlook can be used to track history.  The journal feature allows you to take notes and attach those notes to the contact.  Stack adds that you can use a manual folder system if you prefer. What is essential is to have a system to aggregate and retrieve client history. 

There’s an unexpected time waster—the BlackBerry.  It’s hard to use one for taking notes because you can’t type that fast.  Stack sees salespeople taking notes on scraps of paper, place mats and even their hands. That haphazard system makes them more disorganized.  She suggests, “Understand the features and benefits and decide if it’s for you.”  It’s important once you do take notes to enter them into your system as soon as possible so they don’t pile up.

Get to work fast.  Another time waster is when salespeople lack a plan or poorly plan their daily activities.  It starts by having a system to schedule follow up tasks like telephone calls.  If you tell a customer you will call in two weeks, you must follow through.  Some salespeople think they can remember everything they promise. That’s far too taxing. Instead, a technology supplied or manual system works well to keep your promises.  She says, “People will work with someone who is reliable more than someone they like.”  Some inefficient salespeople begin each day thinking, “Who am I supposed to call today?”  Stack says that when you come to work each day you should already know whom you’re supposed to call and what you’re supposed to do.  If you work in inside sales, your planning can be the last task of the previous day.  If you do a lot of driving, a week out is sufficient and more time is required for air travelers.  In addition, at the beginning of each month Stack recommends reviewing activities for the coming month.

Work on selling.  Stack sees many salespeople wasting time on activities that take them away from selling. One activity is constant email checking which she suggests reducing to once per day. She sees salespeople who take notes on spiral notebooks only to waste time flipping back through the notebooks to locate a particular piece of customer information.  She often hears complaints about completing reports that are time wasters. Yet when she asks, “What have you done about it?” she often gets the response, “Nothing.”  Stack reports, “If leadership knew, they would care as it’s directly impacting the profitability of the sales force.” 

You may think you don’t have time to plan your selling.  You really do.  Stack says, “Organization is an enabler. Once it’s in place, it allows you to make more sales. It’s a launching pad to reach more sales revenue.”  Sounds like it’s time to take the leap and join the 20% that are selling more effectively. 

Maura Schreier-Fleming works with business and sales professionals on skills and strategies so they can sell more and be more productive at work.  She is the author of Real-World Selling for Out-of-this-World Results which is available at www.BestatSelling.com.  She founded her company Best@Selling in 1997.  You can reach her at 972.380.0200 or info@Bestatsellling.com. 

Pretty much anybody you ask will tell you they’re pressed for time. There just aren’t enough hours to get it all done, yadda yadda yadda.  So we prioritize, streamline, and simplify.  You can improve your efficiency until you’re blue in the face, not to mention very tightly wound, but you still aren’t addressing one of the biggest time and energy wasters in your day: incoming information.  As my 12-year-old daughter, Meagan, would text on her phone: “TMI” (translation: Too Much Information).

If the 21st century has brought us anything, it is WAY too much information. You can watch several channels full of cable news 24 hours a day. You can surf the internet on any topic until you can’t see straight. Most people could heat their home with the amount of junk mail they receive on a continuous basis.  Imagine the time and productivity lost just sorting though it all!

So why not join me in 2008 and put yourself on a low-information diet? Make this the year that you say “NO MORE!” to the endless onslaught of time-wasting, productivity-eating, stress-inducing STUFF coming at you.

Here are a few ideas to get you started:

Skip the news. I haven’t regularly watched the news or read a newspaper in fifteen years. Some people are shocked when they hear me say that.  But I’m shocked when people confess how much time they waste each day reading their latest blog postings.  Think about what you really gain by being a news junkie.  To be honest, most of the news out there just isn’t the kind of thing that really impacts my family, my business, or me. And quite frankly, a big chunk of what gets reported will do little more than make me feel angry or even depressed.  So if your job or your natural sense of curiosity don’t prohibit it, consider a very low-news diet. Believe me: my selective ignorance has never caused me a single problem and allows me to focus my energy and attention.

Never meet in person to give information. What’s the number one complaint most people have when it comes to office productivity? Meetings!  Why do we do it to ourselves?  Do we really leave with the decisions that made spending the time worthwhile?  Or are we just regurgitating information that’s already been provided elsewhere?  Does the speaker stand there and read the PowerPoint slides he just emailed to you?  Hello?  If you already have the slides—you could have just read them yourself.  Phone conferences are even worse: they take much longer than an in-person meeting, because participants are checking email and fiddling with their computers.  Create a pact with your team members or department mates to never again have an in-person meeting or phone conference where you are simply conveying information.  Put it on the intranet or compile it into a single email that goes out once a week.  Keep the high cost of the in-person meeting at ebay when the purpose is a simple transfer of low-value information.

Use the phone strategically.  What about meetings with people outside of your office—vendors and clients, for example?  How many times have you spent weeks trying to set up an appointment, only to have it rescheduled at the last minute? Once the meeting actually happens, it costs you a huge piece of your day. If you have a thirty minute meeting that requires an hour’s worth of driving, decide if the time would be better spent with a phone call. Are you really getting better information in person?  Nine times out of ten these meetings could be handled in a tiny fraction of the time, if only they were replaced with a quick phone call. Skip the commute, keep the gas money, and save yourself a ton of time. You may even find that your clients view your respect for THEIR time as refreshing and will appreciate it to no end.

The Mailman Knocks One Hundred Times. The U.S Postal Service does not come running to your home, ring your bell, and hand you one piece of mail at a time, multiple times a day.  It’s batched and delivered once.  If only we could follow the same principle with electronic mail.  I’m not recommending you only check your in-box once a day—I believe that’s unrealistic—but you should still try to cut down.  You can’t focus on a task requiring concentration with your in-box open.  I process my e-mail just a handful of times each day. It’s easy to be in the habit of checking the instant you hear that little ding, but think about what you’re doing to yourself.  What percentage of incoming email is important?  10 percent?  25 percent?  Two percent?  If the majority of incoming email is unimportant and represents information you don’t need (there are donuts in the cafeteria), why would you stop working on the most important task of the day to see if one makes the cut?  You’re letting everyone else dictate your day to you by immediately stopping your productive work and redirecting your attention to an e-mail that is probably not that important anyway.  Then you need to refocus your attention and try to get back on track with whatever you were doing.  After the 50-200 emails you receive each day, just think how many times per hour your productive activities must come to a grinding halt.  Maybe—just maybe—you’re doing it, on purpose, as an excuse to NOT to have to do the hard work you should be doing.

Make the decision NOW.  Many decisions are put off because people are waiting for more information.  How much do you need?  Sometimes enough is good enough.  You will never be able to analyze all the in’s and out’s of every decision, and there will always be more information out there you didn’t consider.  Gather enough information and make the best decision you can with the information you have.  Things can always change.  My father always told me to take initiative and ask forgiveness, not permission.  In the early days of my career, I just handled things for my managers without asking.  If they were gone, I answered for them.  Sometimes it was the wrong answer to be sure, but I’ve always been praised for trying to save my boss some time and force some movement, rather than being berated for the wrong action.  I wish more people would just get some brass and DECIDE.  Stop getting approvals from a million people to cover your backside.  You’re making everyone around you crazy.  Sometimes it is much more efficient to go with the information you have, make the WRONG decision, and make adjustments if necessary, than to waste time being indecisive.

Empower your people. Eric Hoffer, the late American social philosopher, once said, “Far more crucial than what we know or do not know is what we do not want to know.” My husband and COO, John, has asked me several times if I’d like to learn to use the postage machine in our office.  I’ve always staunchly declined.  I have absolutely no desire to learn how to use it.  I enjoy being purposefully ignorant about that machine, since I have no business running it.  When my assistant, Lisa (who sits near me by design), casually asks me a question on the postal machine, I can honestly say, “I have no idea.  You’ll have to get with someone else.”  My staff needs to learn to be problem solving people and handle challenges they experience in the areas they’ve been charged to run, just as I do.  They can’t handle my areas of responsibility, and I refuse to handle theirs—and I unabashedly hold them accountable for their own results.  I’m happy to get them training or pay for assistance, but you should never do those things personally that can be done by someone else at a lower pay level.  You’ll kill yourself.  Give your people the authority they need to make decisions and get things done. If you don’t, you’ll find they consistently create more work for you, not less.

Cut, cut, cut.  Don’t lose your focus as the year goes on.  Cut, streamline, and reduce.  Cancel magazine subscriptions.  Get rid of the junk you haven’t used in a year.  Let all calls you don’t recognize go to voicemail.  Unsubscribe from all newsletters you haven’t specifically requested.  Go out and find things you determine you need to buy, rather than having salespeople feed you information about more things you’ll buy but won’t use.  If your clients keep asking you for the same information over and over again, put it on your website and let new clients know in advance where to find it.  These are just a few examples about how you can deal with less information.  Hope you lose lots of weight on your low-information diet and make 2008…GREAT!

Make it a productive day! ™

Interruptions abound—a co-worker drops by to chat, the phone rings, and your boss sends you an email to handle something, pronto—all at the same time.  With a flurry of activity, you respond to these various demands.  All prove to be low priority, and an hour later, you return to your initial task, your energy waning.  You decide you’ll work on the project in the afternoon, when your energy picks up again.  Of course, after lunch, there’s some crisis, and after fielding a volley of phone calls and unscheduled visits from co-workers, the day ends, and the project is yet again unfinished. 

You’ve lost your momentum.  Much like your car has to work harder to accelerate from a complete stop, so does your brain.  Although interruptions are a normal (and sometimes desirable) part of our work experience, there are times when it’s helpful to defend against them.

So try to eliminate distractions when you need to concentrate on a difficult task.  It’s hard to get much done when someone or something is bugging you. It’s a major problem in most offices, particularly in those with open-plan architecture. If people aren’t talking or walking around, they’re coming directly to you to chit-chat. If they don’t come personally, they call you or send you email. This is fine for occasional socializing or if you’re working with someone on something, but at times it might be necessary to set limits on the chatting. This isn’t much of a problem when you have your own office; you can shut the door, and even lock it if necessary. If you’re stuck in a cubicle, however, there’s not much you can do to stop people from coming by, or even from parking themselves outside your cubicle and holding a long discussion with someone else. Try slipping on some noise canceling headphones to drown out the antics of passersby or your neighbor. People are less likely to interrupt you when you’re wearing a headset.  I’m not sure why this is but it’s true.  Just don’t get any eye contact. This can create a little privacy without seeming too unfriendly. Similarly, you can send your calls to voicemail and close your email program to give yourself some time to focus without getting distracted.

I have a friend who jokes there are always three people in her bed: herself, her husband, and her Blackberry.  I was in California last week on vacation with my family and witnessed people typing away on their Blackberries while at Disneyland, with their children tugging at their pants legs, asking to go see Cinderella.  I was presenting a seminar yesterday, and one participant kept looking up to say, "Would you repeat that"? not because I wasn’t clear, but because she wasn’t paying attention to me—you got it—checking her email during class.  Examples abound but the bottom line is Americans are addicted to email.  Slaves to the Send/Receive button, countless workers sit at their desks, waiting for the next Desktop Alert, beep, cursor change, envelope in the system tray, whatever trigger prompts their Pavlovian response to interrupt whatever they are doing and check it.  And unopened email!  A present—for me!  Someone loves me.  Many workers allow themselves to get sucked in the email vortex for an entire day and not actually complete any work.  And then we blame the sheer mass for sucking all of our time, rather than acknowledging the reality: you are controlled by your email. 

A new study released July 26 by AOL in partnership with Opinion Research Corporation reveals that more Americans are using portable devices to email around the clock from virtually anywhere—even in the bathroom and at church.  Even more dangerously, 53% of respondents admit to tapping away *while driving.*  Some other interesting statistics:

* 83% of email users are checking while on vacation;

* 59% of those with portable devices are using them to check email every time a new message arrives.

* 43% of users keep the device nearby when they are sleeping to listen for incoming email.

*  15% describe themselves as "addicted to email" (really? only 15%?)

These statistics are just sad.  AOL was extolling this like a virtue, of course, that you can stay connected anywhere, anytime.  I think it’s a dangerous message.  We’re teaching people that in order to be productive and be a valuable worker, you have to be "always on," give up your private time, and check email at all hours of the night.  Portable devices are very convenient when you’re traveling for business, sitting on an airplane, in a taxi, driving as a passenger in a car with nothing better to do, at a business conference to stay in touch with the office, waiting to pick you kid up from soccer, etc.  There are certainly and definitely valuable uses for handhelds and they can be quite handy.  But be very careful about throwing yourself upon the altar of email addiction and sacrificing the quality of your life balance and time with your loved ones. 

The big differentiating factor is control.  If you shut your Outlook down completely for an hour, would you be able to resist checking?  Can you turn off your device for two hours while having a nice dinner with a spouse without thinking about it constantly?  Would you get hives if your Blackberry wasn’t charged?  Do you feel like the world is going to end?  I’m not here to judge you and neither should anyone else—only you know—intuitively—whether you have a problem.  Time to control yourself rather than letting technology control you.  If you think it’s bad now, just wait to see what happens in a couple years.

Feeling overwhelmed?  Try this little experiment—turn off your computer volume. Your psyche is constantly bombarded with all the little clicks and dings your computer makes when it performs the smallest operation—simply decide you don’t need it!  You only need the volume turned up if you’re watching a file with sound, such as a video.  You will be completely amazed at how much more calmness you exude and how much peace of mind you feel if you try this!  Encourage your co-workers to turn off their computer volume as well, to minimize the overall background noise in your office.  This is especially helpful if you work in an open-space office with several cubicles.  To further reduce noise in your life, trying driving with your radio off.  You don’t have to be the receptor for all the bad news in the world.  That doesn’t mean you should be an uncaring person, but there’s nothing you can do about a murder that took place yesterday in a different state.  It’s important to keep abreast of news—but you’d be surprised at how little news you need to keep abreast.  Keep the radio on for only 10 minutes of your drive, or listen to it every other day.  Better yet, put in your favorite CD.  Or drive in silence and spend some time thinking some positive thoughts—like a recent vacation.  Remember the saying, “silence is golden.”